SPM Coordinator - Hybrid Role
About The Position
We are seeking a Service & Preventative Maintenance (SPM) Coordinator to join our team. This role serves as the central point of coordination for our Service & PM programs managing schedules, supporting customers, and ensuring that preventative maintenance contracts are fulfilled with precision and consistency. In this role, you’ll be the nerve center of our Service & PM team connecting customers with techs, tracking service jobs, and making sure our maintenance programs are running like clockwork. If you're organized, love solving problems, and enjoy helping people, this role is built for you.
Requirements
- High school diploma with 3–5 years of customer service experience, or
- Associate/Bachelor’s degree with 1–3 years of customer service experience
- (Equivalent hands-on experience will be considered: 2 years of experience = 1 year of education)
- Strong organizational skills and an eye for detail
- Excellent communication skills—comfortable working with both people and systems
- A knack for prioritizing, solving problems, and keeping projects on track
Responsibilities
- Coordinate and dispatch technicians for service calls and preventative maintenance visits
- Schedule and track recurring maintenance programs to ensure contract compliance
- Facilitate customer onboarding into GFS service programs and systems
- Manage monthly filter orders and related service templates
- Maintain accurate records in internal and external service systems
- Collaborate with technicians, sales teams, and support staff to ensure customer satisfaction
- Oversee spare parts lists to minimize downtime and meet customer needs
Benefits
- Competitive pay + performance incentives
- Full suite of benefits: medical, dental, vision, life, disability
- 401(k) with profit sharing—when the company wins, you share the win
- Career development opportunities in a growing organization
- A supportive team environment where collaboration and customer success come first
- You’ll Be Empowered – You’ll have autonomy in your role, supported by a team that trusts your judgment
- You’ll Grow With Us – We invest in your training, development, and long-term career path
- You’ll Be Rewarded – Competitive pay, performance incentives, 401(k) with profit sharing, and great benefits
- You’ll Make a Real Impact – Your work supports businesses across North America and shapes the future of finishing technology
- You’ll Join a Great Team – We’re growing fast, we value collaboration, and are committed to your success
- Eligible for standard company benefits, including health, dental, and vision insurance, 401(k) retirement plan with company match, paid time off, and other employee programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
