Specimen Resolution Assistant - Quality Control
About The Position
Specimen Resolution Assistant I Job Summary: Medical Diagnostic Laboratories(MDL), a member of Genesis Biotechnology Group, is a CLIA certified clinical laboratory with multiple state licensing, specializing in state of the art, automated DNA based molecular analysis of a variety of chronic and infectious illnesses. MDL specializes and performs Polymerase Chain Reaction (PCR) with a larger menu of testing available in the field of infectious disease. Our main theme of research is in the field of Gynecology, Infectious Diseases, Infectious Arthritis, Tick-borne Diseases, Mycology, and Chronic Fatigue Syndrome (CFS). The Specimen Resolution Assistant will assist in the resolution of all specimen discrepancies received by the Quality Control department.
Requirements
- Basic computer literacy.
- High school diploma.
Nice To Haves
- Previous customer service or phone experience preferred.
Responsibilities
- Contact physicians, sales staff, and clinical laboratory via fax or phone call to clarify any missing or discrepant information.
- Fax, log and monitor all discrepancy notices.
- Handle incoming and outgoing phone calls with clients.
- Process test additions and cancellation requests.
- Coordinate the shipping of specimens per the physician’s request.
- Assist SRC Coordinator as needed with projects or additional tasks.
- Performs other similar or related duties as required or assigned.
Benefits
- Competitive Salary
- Medical, Dental & Vision Insurance
- Short and Long Term Disability
- Life Insurance
- Dependent Care Flex Spending Account
- Voluntary Policies (Accident, Hospital Indemnity, Critical Illness & Supplemental STD)
- Identity Theft Protection
- 401(k) Plan
- Paid Vacation & Holiday
- Business Casual Environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
