Specialty Travel Consultant, Supervisor - Continuing Education
About The Position
As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life.” Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth—all situated within a beautiful and historic campus—make it hard to imagine a more inspiring place to work. Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints. Specialty Travel Consultant, Supervisor – Continuing Education (CE) This position supports the Strategic Travel Manager – Continuing Education (STM-CE) by overseeing daily Continuing Education (CE) Travel Office operations, including supervising, training, mentoring, and coaching Specialty Travel Consultants – CE. The role serves as a trusted business advisor to campus departments and coordinates complex domestic and international group travel, requiring advanced knowledge of CE programs, ISP, and athletic team and individual travel. Under the STM-CE’s direction, the position manages high specialty travel volumes while contributing to and leading process improvement initiatives and travel office projects.
Requirements
- A firm commitment to the mission of BYU.
- Bachelor’s degree in business management, travel and tourism, geography, or a related field, or equivalent education/experience
- Minimum four years of professional experience with advanced knowledge of procurement, sourcing strategies, and cost methodologies
- Strong negotiation, vendor management, and specialty sourcing expertise
- Excellent communication, interpersonal, and customer service skills
- Proven ability to manage complex issues, high booking volumes, industry technology, and deadlines with accuracy and efficiency
Nice To Haves
- One year of contract and relationship management experience (in addition to required experience)
- Experience with leisure, tour, and group travel bookings
- Experience leading initiatives and ensuring accountability for outcomes
Responsibilities
- Coordinate FSY agent training, support CE strategic travel initiatives, and provide after-hours emergency and on-site logistical support
- Lead, mentor, and manage the CE travel team (up to 4 FTEs plus student/junior staff) and direct Specialty Travel Consultants as needed
- Oversee compliant deployed travel operations, including transaction review, corrective action, and policy guidance
- Book and manage complex domestic and international individual, group, VIP, and event travel; negotiate airline, hotel, and ground contracts
- Advise customers on travel authorization and expense tools; prepare and deliver travel presentations and conduct campus visits for performance feedback
- Maintain key customer and preferred partner relationships
- Represent BYU Travel at industry events and share insights with the team
- Participate in process improvement and strategy development
- Lead departmental improvement projects and assist with university focus groups
Benefits
- 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
- Generous vacation and sick time, plus 13 paid holidays
- Employee assistance program, available to the employee and all members of their household
- Tuition benefits for employees and eligible family members
- Access to athletic facilities
- Excellent medical/dental benefits
- Short/long term disability benefits
- Paid parental and maternity leave
- Wellness program
- Free on-campus parking
- Free UTA passes for employee, spouse, and qualified dependents
- Discounts at the BYU Store and for many events at BYU
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
