RSS Continuing Education Specialist

University of Chicago • Austin, TX

18h • $60,000 - $75,000 • Hybrid

About The Position

The University of Chicago biomedical enterprise houses three entities: the Biological Sciences Division (BSD), the University of Chicago Medicine (UCM), and the Pritzker School of Medicine. Collectively called UCM, we are one of the nation's leading academic medical institutions and have been at the forefront of discovery, education, and clinical care since 1927. The BSD is the largest academic unit within the University. The BSD is comprised of faculty from ten basic science departments, 13 clinical departments, and several Centers and Institutes. The approximately 1,300 faculty and 3,000 staff members working in the BSD collaborate across the organization to achieve our Mission, Vision, and Values (MVV). The Center for Continuing Medical Education at the University of Chicago Pritzker School of Medicine aims to improve patient care by fostering lifelong learning for all members of both the interdisciplinary and interprofessional healthcare team. Regularly Scheduled Series (RSS) are recurring, ACCME-accredited educational sessions—such as lectures or case discussions—designed for healthcare professionals. Planned in advance and accredited per ACCME standards, RSS help participants meet CME requirements and stay current with clinical knowledge and best practices. The RSS Continuing Education Specialist ensures all CME activities comply with ACCME standards. This role manages the planning, documentation, and approval of Regularly Scheduled Series (RSS) in EthosCE, collaborating with the Senior RSS Specialist and departmental contacts. As the primary point of contact for CME learner support, the RSS Continuing Education Specialist provides timely support, escalates complex issues, and monitors credit reporting to ensure accurate submission to the ACCME PARS system. Additional responsibilities include maintaining records, supporting quality assurance, assisting with events, and identifying process improvements. Be part of a world-class academic medical center where your work directly supports lifelong learning, clinical excellence, and improved patient care!

Requirements

• Minimum requirements include a college or university degree in related field.
• Minimum requirements include knowledge and skills developed through < 2 years of work experience in a related job discipline.

Nice To Haves

• 1 year of experience in customer service, program administration, or event coordination, preferably in a healthcare or academic setting.
• Experience with Continuing Medical Education (CME) or other continuing education accreditation and compliance processes.
• Working knowledge of ACCME, AMA, PhRMA, FDA, and OIG guidelines and standards.
• Experience in an academic medical center, university, hospital, or other professional medical environment, with demonstrated ability to collaborate effectively with physicians and healthcare professionals.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), EthosCE or other Learning Management Systems (LMS), ACCME PARS, and Adobe Acrobat.
• CHCP or other continuing education certification.
• Ability to represent the organization’s mission, values, and strategic plan through quality work and professional communication.
• Excellent time management, prioritization, and multitasking skills in fast-paced environments.
• Clear and professional communicator, able to explain technical concepts to non-technical audiences.
• Positive, patient, and approachable demeanor with strong interpersonal skills.
• Strong analytical, decision-making, and problem-solving abilities.
• Exceptional attention to detail and organizational skills.
• Flexible, self-motivated, and adaptable to change; demonstrates initiative.
• Effective collaborator, able to work well within a team and interact confidently with senior leadership, faculty, physicians, and staff.
• Actively seeks and integrates feedback, listens attentively and asks clarifying questions as needed.
• Highly responsive and follows through on communications, ensuring timely completion of tasks and support of team goals.
• Able to assist with technical support, and attendee inquiries to ensure a positive participant experience.

Responsibilities

• Review RSS documentation for accuracy, completeness, consistency, and compliance with ACCME and institutional guidelines.
• Ensure all conflicts of interest are identified, mitigated, and fully documented, meeting required record-keeping standards.
• Conduct quality assurance reviews of educational materials and recommend improvements as needed.
• Serve as the primary contact for CME learner inquiries via email and phone, delivering prompt and courteous support.
• Resolve learner issues independently or escalate complex matters appropriately to ensure a positive learner experience.
• Proactively monitor learner credit data reporting to the ACCME PARS system, identifying and resolving discrepancies or errors.
• Support the CME team in maintaining institutional accreditation status with ACCME.
• Stay current on ACCME accreditation criteria and institutional policies and procedures.
• Participate in professional development workshops, meetings, and webinars to maintain and enhance job-related knowledge.
• Assist with special projects and departmental initiatives as assigned.
• Uses general understanding and experience to administer the delivery of services to program participants and/or beneficiaries.
• Plans and conducts quality assurance reviews and recommends changes as appropriate.
• Interacts with faculty, researchers and staff for committee work or information.
• Performs other related work as needed.

Benefits

• The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level