Specialty Technology Support (Tulsa) 638044

Oklahoma State University • Tulsa, OK

53d • Onsite

About The Position

The Specialist Tech Support provides professional and technical expertise to support enterprise technology services, ensuring alignment with OSU/A&M System goals, compliance requirements, and departmental priorities. This position is responsible for performing specialized operational, technical, or analytical tasks within the assigned domain. As part of the IT Technology Support Team, this role resolves customer issues, documents service requests, and collaborates with IT groups to implement practical solutions. The position assists customers on an ongoing basis and is available to respond to urgent needs immediately. Team members are assigned service topics, document solutions, and analyze incidents to identify trends, updating documentation as needed.

Requirements

• High School/GED (degree must be conferred on or before agreed upon start date)
• Two years post-secondary education and two years related experience OR four years related experience (with HS/GED)
• Valid driver's license.

Nice To Haves

• Bachelor's degree in IT or Communication
• Two or more years of technical writing experience.
• Experience with OSU systems or other institutional knowledge.
• Experience with incident management systems and technical support environments.
• Professional technical certifications (A+, ITIL, HDI, or others approved by management).
• Excellent working knowledge of Windows, Mac, Android, and iOS operating systems.
• Strong troubleshooting and repair skills for hardware/software.
• Excellent verbal and written communication skills.
• High degree of critical thinking and customer service attitude.
• Ability to work well under stressful conditions.

Responsibilities

• Provide professional and technical expertise to support enterprise technology services, ensuring alignment with OSU/A&M System goals, compliance requirements, and departmental priorities.
• Perform specialized operational, technical, or analytical tasks within the assigned domain.
• Resolve customer issues.
• Document service requests.
• Collaborate with IT groups to implement practical solutions.
• Assist customers on an ongoing basis and respond to urgent needs immediately.
• Be assigned service topics.
• Document solutions.
• Analyze incidents to identify trends, updating documentation as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees