Specialty Support Representative

UKG • Memphis, TN

3d

About The Position

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.
UKG is seeking an enthusiastic, highly organized, and motivated individual to join our growing technical support team within our Print Shop Engineering-Support Team. In this Specialty Support II role, you will have a proven track record of being focused, operationally excellent, and a critical thinker that loves to leverage data, problem solve, and maintain relationships to achieve their business goals and objectives.

Requirements

• 0-2 years related work experience.
• Basic Understanding of Hardware maintenance and troubleshooting
• Must be proficient with and adopt new technologies.

Nice To Haves

• BS/BA degree in Technology, Business, or related discipline.
• Track record as an enthusiastic team player with proven ability to prioritize and multi-task.
• Be a motivated problem solver who can accurately document and communicate issues.
• Exceptional communication and follow-up skills with a strong attention to detail.
• Takes ownership and proactively addresses challenges and opportunities.
• Ability to work both independently and collaboratively in a fast-paced environment

Responsibilities

• Be a fast learner ready to leverage our technology, tools, and best practices to support the Print Shop
• Provide basic software and computer hardware support for Print Shop Team.
• Installation, Troubleshooting and Maintenance of Printers
• Troubleshooting and Maintenance of Sealing Equipment
• Manage the users for Uluro and other internal applications.
• Work with general direction to resolve issues and provide solutions, with guidance in complex situations.
• Provide initial support structure for our FPS Application system and work with the development team to troubleshoot issues.
• Setup new customers in various systems
• Create Signature and Logo files from submitted forms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees