Specialty Sales Representative

Nantahala Outdoor Center•Asheville, NC

1d•Hybrid

About The Position

The Specialty Sales Representative position is primarily responsible for generating new business and maintaining existing sales for NOC’s SOLO Southeast Wilderness Medicine Programs, Paddling School and Custom Group programs. Specialty sales reps are uniquely positioned to focus on maintaining relationships, increasing $ per guest and growing overall revenue through a mix of consumer facing, custom, group and institutional programming. The Specialty Sales Representative position reports to the Group Sales Manager and works closely with other Specialty and Group Sales Representatives as well as operations and marketing departments to achieve strategic business growth.

Requirements

Excellent written and oral communication
Excellent time management skills with ability to prioritize and multi-task
Ability to function as a team player, take direction, as well as work autonomously
Self-disciplined, detail oriented, and highly organized
Competent with web-based applications, email, and Office 365 products
Passion for the outdoor industry and sharing the outdoors with others
Must be comfortable speaking with guests over the phone, via email, and in person
Must be comfortable working in an indoor office environment
Must be comfortable sitting for long periods of time

Nice To Haves

Prior customer service experience
Prior sales experience with demonstrated ability to close and grow sales
Prior experience with reservation software and/or CRM
Knowledge of NOC activities and courses

Responsibilities

Generate new sales and maintain existing business for SOLO Southeast, NOC’s Paddling School, and Custom Groups
Maintain accurate information for prospective and booked business utilizing NOC’s software platforms, processes, and data management
Answer inbound guest phone calls, emails and chats
Prioritize, respond to and follow-up with all inbound lead inquiries
Conduct outbound lead generation and follow-up via cold calling and email in order to identify and grow new business opportunities
Maintain up to date knowledge of NOC products and processes
Provide guests with superior guest service via email, phone, and in-person before and after reservation completion.
Collect deposit and balance payments in a timely fashion per NOC payment policies
Collaborate with all NOC departments to ensure that all guest and group bookings are executed to product/guest expectations
Actively develop new business opportunities in NOC’s Outdoor Schools in collaboration with operating department managers, marketing and other sales reps.
Collaborate with Marketing Department to ensure website and collateral information is accurate and identify opportunities for new collateral and sales opportunities
Collaborate with Group Sales and other Specialty Representatives to identify areas for sales growth and process improvement
Improve processes to improve guest experience, increase efficiency, and increase revenue
Manage key specialty, group, and partner accounts
Manage special projects related to sales and marketing
Identify & attend trade shows to strategically maintain and grow relationships
Exemplify and demonstrate NOC’s Core Values and Brand Promise
Other duties as assigned