(NEX NORFOLK) SPECIALTY SALES - UNIFORMS ASSOCIATE

NEXCOM•Norfolk, VA

9h•Onsite

About The Position

As a Specialty Sales Associate, you will be the face of our company, highlighting our brand and image while building our reputation for valuing customers. Through your specialty knowledge, you will be directly responsible for assisting customers and helping them recognize the need for our products and services. You must be capable of learning about what we sell and articulating our purpose in an educational, insightful, and professional manner. The role requires a positive and outgoing nature, enjoying serving others and making a positive impact on the organization.

Requirements

In depth technical knowledge of how products work, warranties, and ability to compare products by features
1-2 years of Retail or relevant work experience required
6 months of product specific experience required
Strong interpersonal and communication skills
Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to effectively communicate with customers, peers, and management
Ability to communicate on the telephone with proper etiquette
Basic math functions such as addition, subtraction, multiplication, and division
Ability to use a calculator and calculate percentages and ratios
Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
Ability to work as part of a team and take initiative independent of direct supervision
Ability to understand and problem solve customer needs
Enthusiastic, friendly, and energetic with a desire to provide outstanding service
6 months responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled
Graduation from a full 4 year or senior high school or possession of a General Education Development High School Equivalency Certificate (GED) may be substituted for the experience requirements

Responsibilities

Proactively engage and make a connection with customers
Ask questions and listen to customer's needs
Direct customers to merchandise; inform them about upcoming events, promotions, mobile offers, STAR card
Provide premier customer service
Cooperate and build positive, inclusive, and respectful relationships; take accountability for your own actions and outcomes
Use specific knowledge to demonstrate product features and provide comparisons with similar products
When selling clothing or military uniforms, may be required to take upper and lower body measurements for the purpose of ensuring proper fit of tailored articles
Maintain store appearance
Cross-sell products and know the layout of the store
Make suggestions to customers on latest trends and current promotions based on customer's individual needs
Upsell products
Learn product features; keep up with the latest trends; leverage company tools and technology to confidently provide the customer with product knowledge specs
Use a Point-of-Sales system, process cash, exchanges, discounts, gift cards, credit cards, debit cards (cash handling) including counting money and returning accurate amounts to customer
Complete various forms of paperwork/reports and reconciliation
May handle special order merchandise requests including ordering, tracking, and providing updates to customer
Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed
May participate in periodic inventories
Adhere to assigned work schedule
Accurate and complete follow through on work assignments
Other Duties as assigned