Specialty Referral Supervisor (WHWC)

Methodist Healthcare Ministries of S. Tx•San Antonio, TX

About The Position

The position is responsible for staff development, program oversight, referral network building, and maintaining accurate systems and documentation that support high quality patient care. The Supervisor will oversee the daily operations of the referral coordination program, ensuring patients receive timely access to specialty care services. This role provides leadership and support to Patient Referral Coordinators at both MHM operated sites, ensuring consistent workflow, exceptional customer services and compliance with organizational policies and procedures.

Requirements

High school or general education diploma (GED) required.
Three years in healthcare related industry required.

Nice To Haves

Associate’s degree in healthcare-related field preferred.
Ability to explain processes, eligibility, and referral requirements to patients in fluent English and Spanish required.
Experience with underserved populations or programs.

Responsibilities

Supervises Patient Referral Coordinators across multiple sites, ensuring consistent performance and adherence to organizational standards.
Coordinates with external healthcare providers to process and manage annual contracts to ensure continuity of care.
Assists in seeking and establishing partnerships with community specialists to expand available services for patients.
Renews specialist contracts annually or guided by department standards.
Completes, organizes, and maintains accurate referral records, rosters, and lists of participating specialists.
Works closely with Methodist Healthcare System, HCA Shared Services Centers and Parallon, to support charity care program benefits, criteria and limitations.
Responds to and resolves patient and external specialty office complaints, inquiries, and service requests with professionalism and timeliness.
Consults with internal/external physicians, mid-level practitioners, social workers, and interdisciplinary teams to facilitate referral decisions.
Identify patient needs and secures appropriate specialty care negotiation service fees when necessary.
Oversee time and attendance reporting, conducts counseling, staff development, and annual performance evaluations.
Conducts monthly rounding with all direct reports to ensure engagement, communication, and operational alignment.
Ensures team compliance with company procedures and policies to maintain a safe and supportive work environment.
Reviews and analyzes budget reports to support budget parameters and next-level department leadership decisions.
Monitors program supplies, materials, and arranges for equipment maintenance.
Prepares required reports for leadership monthly.
Sustains exceptional performance standards with every step of the Specialty Referral Services program while meeting or exceeding productivity expectations.
Maintains strict patient confidentiality in compliance with federal and state health information privacy regulations.
Oversee the hiring process for Patient Referral Coordinators.
Develops, documents, reviews and revises department processes and procedures.
Responsible for staff training in department processes and procedures.
Oversee time and attendance reporting, staff development and performance reviews.
Monitors and accesses employee performance and identifies areas of improvement
Conducts team member performance reviews
Monitors progress and communicate department goals with team members and next-level leadership.
Adheres to the organizations required leadership responsibilities and guidelines.