Referral Specialist - Front Office Specialty Scheduling - Days

IU Health • Muncie, IN

1d • Onsite

About The Position

Referral Specialist requires attention to detail with reviewing orders/ referrals for specialty scheduling with multiple resources and coordination of appointments. Requires both registration and insurance verification for a smooth arrival / check in and check out process. General Office duties while maintaining medical records and multiple inbox messaging pools. This is an in-office patient facing role with multiple touch points with patients and families. Applicant should have a strong customer service experience and medical office experience preferred.

Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.

Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.

Requirements

• Medical Office experience
• Requires High School diploma or equivalent.
• Requires 2-4 years of relevant experience.
• Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration, and medical terminology.
• Requires working knowledge of payer billing requirements, regulations, and the third party appeal and denial process.

Nice To Haves

• Prefer experiences with scheduling
• Cerner skills a plus

Responsibilities

• Patient experience with referral review and scheduling appropriately with correct providers and resources
• Professional Phone Skills
• Working as a team to cover all front office duties – faxing, managing messaging, registration check in, and insurance reviews
• Positive demeanor
• Quick learner or previous Cerner experience

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED