Specialty Product Manager II

MedImpact•San Diego, CA

12d•$85,356 - $145,107•Onsite

About The Position

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team! Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare. At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution! Job Description Summary Responsible for reviewing, analyzing, evaluating, defining, planning, and managing specialty products and services that includes new development and enhancements to existing products and services as well as the complete lifecycle for the delivery of entirely new products and services. Working in close partnership with the Director of Specialty Services, contributes to the development of the business strategy and subsequently translates that business strategy into product strategies, product development roadmaps and product requirements and specifications that: deliver value to the customer; meet the business operational and financial goals; and provide for the technology solutions, processes and other capabilities needed to scale the business.. Leads and mentors the efforts of a multi-disciplinary Product Team throughout various stages of the product development lifecycle, and may be required to lead, guide, mentor, train and develop more junior product managers. Defines and manages metrics to effectively measure the success of product and service deliverables. A wide degree of creativity and latitude is expected. Extent of supervision ranges from moderate, to minimal, to independent based upon demonstrated skill and performance level as defined for the position.

Requirements

BS/BA and 7+ years’ experience or equivalent combination of education and experience, and 4 years' of SME in respective areas
Strong proficiency with MS Office / Word, PowerPoint, Excel, Project, Visio and Outlook to create complex documents, manage schedules, and analyze data.
Advanced proficiency with MedImpact systems including MedAccess, MedOptimize, and Salesforce.
Required skills include SQL query development, Golden32 or other equivalent database browsing software, and Excel macro programming.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).
One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

Nice To Haves

Registered Pharmacy Technician licensure preferred but not required.
Project Management Professional (PMP) Certification preferred but not required.

Responsibilities

Actively researches and stays abreast of specialty trends in the marketplace to ensure the product’s competitive position.
Following outlined product development and management processes, manages the overall scoping, planning, business requirements definition and delivery of products and services to customers from idea inception through design, development, delivery, ongoing support and enhancement and potentially retirement across the full product lifecycle.
Provides subject matter expertise and best practices related to product development and process management, and is the Product Expert for assigned products, applications and services.
Provides leadership of product lifecycle, addresses technology and marketing issues and deliverables affecting products and services within the lifecycle process, ensuring timely and cost effective delivery.
Partners with business stakeholders, end-users (including MIDS preferred specialty providers) and business analysts to define business rules as they apply to processes and procedures and to define and document business requirements and develop work-flow diagrams, functional hierarchies, process models, revenue models, fee schedules, etc.
Ensures business requirements are appropriately translated into customer deliverables.
Coordinates and participates in user acceptance testing efforts to ensure the delivered product meets the required functionality, user interface and performance requirements.
Champions the rapid adoption of new and enhanced products and services by conducting trainings and demonstrations.
Will produce necessary materials such as tutorials, release notes, help guides, FAQ’s and any other supportive material necessary.
May create new or update existing sales and marketing materials including, but not limited to, product binders, product summaries, sales presentations, proposal language, and product training materials.
Provides product and system demonstrations for new and existing clients and acts as the SME in answering questions and highlighting key system capabilities.
Product champion and steward of the specified products, applications and solutions assigned.