Specialty Pharmacy Liaison

Shields Health Solutions•Los Angeles, CA

20h•Remote

About The Position

The Specialty Pharmacy Liaison provides integrated off-site support to patients, pharmacists, and providers, offering a full-service approach to total quality patient care. This role involves working closely with patients to deliver a full continuum of medication adherence support using various tools and applications. The liaison encourages patients of specialty clinics to utilize the hospital partner pharmacy to benefit from its superior patient care services. Key responsibilities include providing custom medication management services, acting as an off-site member of the clinic team for prior authorization, financial assistance, patient medication on-boarding, and patient refill/renewal support. The role also involves educating prospective pharmacy patients on the hospital pharmacy's services, handling all medication needs, and growing the specialty pharmacy's patient population by adhering to Shields’ programs and processes. The liaison resolves insurance-related issues, completes benefit investigations, secures financial assistance, documents patient information, ensures medication adherence, secures prescription renewals, and communicates directly with patients regarding their medications. Additionally, the role identifies medications requiring special storage/handling and necessary supplies, answers inquiries, achieves operational objectives, participates in process improvement, and maintains confidentiality.

Requirements

Strong interpersonal communication skills
Exceptional phone skills
Comfortable with proactively engaging patients telephonically
Comfortable reaching out to on-site clinicians, payors, and pharmacies telephonically
Highly proficient in Microsoft Office particularly Excel and Word
Able to quickly learn other programs, adapt to Shields’ unique model / tools and able to extract relevant information
Strong organizational skills
Organized
High-integrity
High accountability
Attention to detail
Dependable
Quality focus
Empathetic
Good listener/communicator
Collaborative
Consistently arrives to work on-time with minimal unscheduled time off
Energetic
Highly motivated
Team player with strong personal and communication skills
Ability to sit and/or stand with focus at a workstation for a long period of time
Discretion and confidentiality essential as position deals with highly sensitive and private data
State registered as a pharmacy technician
2-3 years’ experience as a Pharmacy Technician
High School Diploma or GED

Nice To Haves

Experience and knowledge in working in one or more of the following disease states: transplant, hepatitis C, infectious disease (including HIV), diabetes, MS, oncology
Nationally certified as a CPhT or equivalent
3-5 years’ experience as a Pharmacy Technician

Responsibilities

Provide “legendary” care to hospital patients by providing a full suite of custom medication management services.
Act as an off-site member of the clinic team providing prior authorization, financial assistance, patient medication on-boarding services, and patient refill/renewal support.
Educate prospective pharmacy patients on how the hospital pharmacy serves patients and improves their overall care.
Handle all medication needs of patients.
Grow the specialty pharmacies patient population by strictly adhering to Shields’ programs and processes with enthusiasm and purpose.
Resolve insurance related issues, complete benefit investigations, including prior authorizations (PAs) as an agent of the provider.
Review the patients need for financial assistance and secure financial assistance when needed and available.
Document patient information within the hospital EMR, Therigy and all Shields proprietary tools as required.
Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups, refill prescription.
Secure prescription renewals.
Communicate directly with patients to assist them in the awareness of their medications.
Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
Answer, resolve and triage inbound inquiries.
Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up.
Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
Actively participate in process improvement initiatives.
Protect organization's value by keeping information confidential.
Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.
Other duties as assigned.