Specialty Pharmacy Liaison

UnitedHealth Group•Bozeman, MT

7h•Onsite

About The Position

As a full-time, non-exempt Specialty Pharmacy Liaison, you will engage directly with patients to coordinate pharmacy services through the health system’s specialty and retail pharmacy. Acting as a bridge between patients, providers, and the pharmacy, this role focuses on improving prescription capture, providing follow-up counseling, and ensuring smooth communication. Key duties include processing prior authorizations, assisting with financial aid, updating clinical data, and supporting administrative tasks. The liaison collaborates closely with the CPS Patient Care Services team and works under the direct supervision of a pharmacist. This role is with CPS, part of the Optum family of businesses, which is dedicated to crafting and delivering innovative hospital and pharmacy solutions for better patient outcomes across the entire continuum of care.

Requirements

High school diploma or equivalent
Registered, or the ability to become registered as a pharmacy technician in the State of Montana
Experience interacting with physicians, nurses and other healthcare professionals (preferably in a medical clinic)

Nice To Haves

Experience as a pharmacy liaison/technician
Experience in a health systems specialty pharmacy as an in-clinic technician
Experience working with various disease states
Knowledge of benefit investigations, prior authorization support and patient financial assistance work
Proficiency in Microsoft Office products, EMR systems (EPIC, Cerner or Meditech) and dispensing systems (QS1, RX30 or Computer Rx)

Responsibilities

Greeting patients upon arrival to the clinic
Explaining the benefits of our specialty pharmacy and successfully enrolling patients into the program
Performing all insurance benefit investigations, prior authorization, claim rejects, overrides, etc.
Working with patients to find financial aid (grants, manufacture programs, discount cards, etc.) to ensure they have access to the medications they need
Data/order entry and verification of patient information
Providing direct support to enrolled patients to ensure that they are supported throughout their therapy regimen and achieve their intended outcome.
Conducting outbound phone calls for patient support, adherence checks and refill reminders
Appropriately triaging any clinical questions to the appropriate clinician (pharmacist, nurse or provider)
Participating in conference and workshops to help promote CPS