Specialty Healthcare Account Manager II - RemitConnect

Commerce BankKansas City, MO
13dHybrid

About The Position

The main purpose of this job is to maintain direct accountability for Commerce Bank's key clients to ensure development of trusted business partnerships.

Requirements

  • Excellent attention to detail with excellent organization and follow-up
  • Strong communication and project management skills with the understanding of project life cycle
  • Intermediate knowledge of Salesforce or CRM solutions
  • Strong analytical skills with the ability to collect, organize, and present data findings
  • Knowledge of revenue cycle management processes
  • Strong critical thinking skills and ability to work with minimal supervision
  • Ability to present at the C-Suite executive level
  • Ability to take a consultative approach to problem solving
  • Motivated and organized self-starter with the ability to manage multiple priorities
  • Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
  • Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and core values
  • Strong level proficiency with Microsoft Excel, Word, and Outlook
  • Bachelor’s degree or equivalent combination of education and experience required
  • 2+ years of healthcare payer experience required

Nice To Haves

  • 2+ years client facing project management experience preferred
  • 2+ years healthcare payments posting experience preferred

Responsibilities

  • Proactively manage a suite of complex accounts, typically mid to large size businesses
  • Facilitate the business review process to document and direct clients’ key performance indicators
  • Independently oversee and coordinate activities of multiple resources to ensure clients’ objects are met
  • Work independently and identify and recommend appropriate product solutions to clients
  • Manage complex customers, pricing and technical concerns as portfolio matures and new accounts are added to clients’ platform
  • Exercise sound judgement to leverage account retention, automation, revenue growth opportunities and negotiations, with a diverse skill set regarding the products and how they pertain to healthcare
  • Perform other duties as assigned

Benefits

  • employer sponsored health, dental, and vision insurance
  • 401(k)
  • life insurance
  • paid vacation
  • paid personal time
  • career development
  • education assistance
  • voluntary supplemental benefits
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