Account Specialist - RemitConnect

Commerce Bank•Kansas City, MO

2d•$24 - $32•Onsite

About The Position

The main purpose of this job is to support the day-to-day processes and analysis for Commerce Bank’s key clients to support development of trusted business partnerships. The primary responsibility is to handle the daily operational duties associated with proactive account service, retention of relationships and growth of all payment types. The focus is on data analysis, operational quality, problem resolution, productivity, relationship building and customer satisfaction across a variety of payment platforms.

Requirements

Basic knowledge of healthcare insurance claims processing, healthcare revenue cycle, and general knowledge of commercial banking and treasury services
Basic knowledge of electronic and paper transaction processing within a commercial bank
Ability to meet a high level of quality and customer service to internal and external clients
Ability to interact and build relationships with clients
Ability to travel up to 10%; subject to increase with growth of business line
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate level proficiency with Microsoft Word, Excel and Outlook
Bachelor’s degree or equivalent combination of education and experience required
1+ year healthcare insurance claims processing or payment posting experience required
1+ year customer service experience required
Technical exposure and experience in MS Office, EMR, ERP or Clearinghouse systems preferred
General knowledge of healthcare banking preferred
Healthcare industry and product knowledge (HIPAA & PHI) preferred

Responsibilities

Monitor established clients defined SLAs and KPIs; analyze where opportunities exist to improve KPIs and improve client automation rates
Complete day to day escalated support requests, including complex requests related to the clients' process(es)
Analyze and initiate steps to improve the experience of assigned clients
Provide internal support and participate in solving customer problems with internal teams that interact with the payment’s teams
Work with external partners to solve customer related issues as required
Perform other duties as assigned