Specialty Collections Associate

Hyundai Capital America•Atlanta, GA

3d•Hybrid

About The Position

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. What to Expect This employee is primarily responsible for managing a queue of delinquent and non-delinquent accounts and investigating, monitoring, and resolving specialty accounts. The position will comply with internal policy and procedures on handling specialty accounts. All positions within the Operations Division are expected to collaborate cross[1]divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.

Requirements

2+ years collection or relevant experience (automotive preferred).
High school graduate or GED equivalent
Basic computer skills - Knowledge of Windows including Word and Excel
Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers
Strong listening skills - Ability to listen and understand direction
Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with the customer • Skip tracing skills - Ability to utilize various skip tracing tools (where applicable)

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Manage a queue of delinquent and non-delinquent accounts
Performance Coaching
Perform all other duties as assigned

Benefits

Medical, dental, and vision plans with no-cost and low-cost options
Annual employer HSA contribution
401(k) matching and immediate vesting
Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:
Associate / Sr. Associate: $350
Manager / Sr. Manager: $600
Director: $800
Executive Director: $900
VP or Above: $1,000
100%25 employer-paid life and disability insurance
No-cost health and wellbeing programs, including a gym benefit
Six weeks of paid parental leave
Paid Volunteer Time Off, plus a company donation to a charity of your choice