Specialty Collections Associate

Hyundai Capital • Plano, TX

2d • Hybrid

About The Position

This employee is primarily responsible for managing a queue of delinquent and non-delinquent accounts and investigating, monitoring, and resolving specialty accounts. The position will comply with internal policy and procedures on handling specialty accounts. All positions within the Operations Division are expected to collaborate cross [1] divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.

Requirements

• 2+ years collection or relevant experience (automotive preferred).
• High school graduate or GED equivalent
• Basic computer skills - Knowledge of Windows including Word and Excel
• Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers
• Strong listening skills - Ability to listen and understand direction
• Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with the customer
• Skip tracing skills - Ability to utilize various skip tracing tools (where applicable)

Nice To Haves

• Bachelor’s degree preferred

Responsibilities

• Manage a queue of delinquent and non-delinquent accounts
• Performance Coaching
• Perform all other duties as assigned

Benefits

• Medical, dental, and vision plans with no-cost and low-cost options
• Annual employer HSA contribution
• 401(k) matching and immediate vesting
• Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level: o Associate / Sr. Associate\: $350 o Manager / Sr. Manager\: $600 o Director\: $800 o Executive Director\: $900 o VP or Above\: $1,000
• 100% employer-paid life and disability insurance
• No-cost health and wellbeing programs, including a gym benefit
• Six weeks of paid parental leave
• Paid Volunteer Time Off, plus a company donation to a charity of your choice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED