Specialty Case Manager - (Bilingual English/Spanish)

Urban Health Plan•Bronx, NY

17h•Onsite

About The Position

Position Summary: The Specialty Case Manager (Bilingual Spanish/English) will be a member of our Social Services department, working in support of patients in our Bronx Health Center. The Specialty Case Manager position is essential to ensuring continuity, quality, and accessibility of care for patients with complex healthcare needs. This role supports patients by coordinating home care services, providing documentation and correspondence assistance, facilitating access to medical transportation and community resources, and serving as a patient advocate. The position strengthens care coordination, reduces barriers to services, and helps to improve patient outcomes. Key Duties: Provides case management assistance to patients including special populations. Case management assistance includes general and specialized screenings, assessments, advocacy, and referrals to internal and external services as needed. Obtains specifics resources that are required to improve patient health. Including but not limited to: Medical Durable Equipment, Home Care Applications, Medical Transportation, and other resources requested by provider. Generates letters for patients related to diagnosis, request for changes, and support services. Provides resources for patients such as food pantries, nutrition information, housing resources, legal resources, DV programs, and health insurance assistance. Conducts intake and creates and updates patient charts. As part of intake, completes patient assessments to include screening for psycho-social and nutritional problems, and learning needs and provides appropriate referrals to case manager, LCSW, nutritionist, etc. as needed. Assure that patients in crisis are immediately assessed by a provider or LCSW. Identifies patients in need of social work services or patients experiencing a crisis and refers patients to social worker or crisis responder. Provides support to crisis responders when working with patients on crisis. Serves as an advocate and networking-professional to connect patients with services that are catered to their needs. Works in close collaboration with Licensed Social Worker to support patients that are experiencing crisis. About Urban Health Plan: At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient-centered, holistic, quality health care, is part of a tradition started by our founder, Dr. Richard Izquierdo, 50 years ago. That tradition continues today by promoting excellence in everything that we do. UHP is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.

Requirements

Bachelor's Degree in Social Work, Psychology, Human Services, or related field of study
Bilingual Spanish/English, required.
Team-player and willing to go the extra mile to support patients in our care.
Proficiency with Microsoft Office.
Ability to thrive in either an onsite or remote environment.
Commitment to excellence and to providing quality service to patients.

Responsibilities

Provides case management assistance to patients including special populations.
Case management assistance includes general and specialized screenings, assessments, advocacy, and referrals to internal and external services as needed.
Obtains specifics resources that are required to improve patient health.
Generates letters for patients related to diagnosis, request for changes, and support services.
Provides resources for patients such as food pantries, nutrition information, housing resources, legal resources, DV programs, and health insurance assistance.
Conducts intake and creates and updates patient charts.
Completes patient assessments to include screening for psycho-social and nutritional problems, and learning needs and provides appropriate referrals to case manager, LCSW, nutritionist, etc. as needed.
Assure that patients in crisis are immediately assessed by a provider or LCSW.
Identifies patients in need of social work services or patients experiencing a crisis and refers patients to social worker or crisis responder.
Provides support to crisis responders when working with patients on crisis.
Serves as an advocate and networking-professional to connect patients with services that are catered to their needs.
Works in close collaboration with Licensed Social Worker to support patients that are experiencing crisis.

Benefits

Fully funded Health Insurance for you/73.5% funded Health Insurance for your family
Dental, Vision, and prescription Coverage
401(k) Retirement Savings (including 3% annual employer contribution)
Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!)
Flex Spending Accounts (Health care, Dependent Care, and Commuter Benefits)
Entertainment Discount Programs
Employee Assistant Programs
Eligibility to apply for Public Service Loan Forgiveness Program (PSLF)
Fitness Discounts and Perks through our medical plan
$50,000 term life Insurance
Pet Insurance