Specialty Care Patient Coordinator

Avance Care•Durham, NC

About The Position

Avance Care is committed to raising the standard of healthcare. As one of North Carolina’s largest networks of independent primary care practices, we provide comprehensive, patient-centered care that supports the physical, mental, and emotional well-being of every patient we serve. We are seeking a dedicated and organized Specialty Care Patient Coordinator to support the Behavioral Health and Nutrition service lines. This role acts as a critical liaison between behavioral therapists, dietitians, and patients—ensuring seamless communication and a high level of customer service. The ideal candidate thrives in a fast-paced environment and is committed to delivering compassionate, professional care.

Requirements

Strong verbal and written communication skills.
Ability to maintain confidentiality and uphold HIPAA compliance.
Strong computer skills, including proficiency in EMR systems (EPIC strongly preferred) and Microsoft Office.
Excellent attention to detail and organizational skills.
Ability to work both independently and as part of a team.
Effective time management and workload prioritization.
Strong multitasking abilities in a fast-paced environment.

Responsibilities

Coordinate patient flow and scheduling for behavioral therapists and registered dietitians
Accurately check patients in/out and verify information in the system
Answer phone calls and electronic communications; relay messages promptly
Explain insurance benefits, service fees, and organizational policies to patients
Support online appointment rescheduling and monitor provider waitlist
Ensure required forms and documentation are completed for in-person and virtual visits
Provide administrative support for group classes, including some evening sessions
Post patient payments and manage billing entries
Maintain patient confidentiality in compliance with HIPAA regulations
Perform general administrative duties and cover for team members as needed