Pharmacy Technician / Patient Care Coordinator Specialty

St. Matthews Pharmacy•Louisville, KY

19h•$18 - $21

About The Position

Make a Difference Every Day Help Achieve Remarkable Outcomes in Addiction Treatment and Change Lives Join a Growing Company with Opportunity for Career Advancement The compensation range for this position is $18-$21hr This is a Full Time non exempt position. The schedule for this position is Monday- Friday 830am-5pm The Specialty Pharmacy Care Coordinator/ Technician reports to the Production Technician Supervisor Position Summary: The Pharmacy Technician is responsible for working under the direction of a pharmacist. This role is responsible for coordinating care, communication, and processes between various stakeholders such as pharmacies, patients, prescribers, payors and other third parties. Candidates should be efficient, organized, have impeccable attention to detail, and be comfortable working in a fast-paced, high-volume specialty retail environment. Essential Functions: Communicates with patients, pharmacists, pharmacy technicians and patient’s provider +/- caregiver to conduct enrollment into patient care management program and follow-up continuation or discontinuation of care and screening assessments with prescription refills. Fill and package medications under the direction of the on-duty pharmacist. Ensure compliance with all licensure and federal, state, and local laws and regulations; observe the company’s policies on ‘’best practices’’. Communicate and coordinate prescription refills. Maintain a roster of eligible covered entities, provider list and active wholesaler accounts. Correctly identify prescriptions that are 340B eligible during intake, denote the 3408 covered entity in the pharmacy software and process the prescription using stock from the covered entity's 340B inventory. Maintain up to date inventory counts and separation of stock for each 340B covered entity. Update and maintain accurate pricing and NDCs for 340B covered entity. Provide monthly reconciliations of 340B prescription claims per covered entity. Report any misconduct, suspicious or unethical activities to the Compliance Officer. Represent the company in a professional and courteous manner in all interactions with patients, providers and vendors. Route patient referrals to the appropriate department or individual(s) in the company. Communicate patient information necessary to schedule medical / pharmacy services. Determine correct resolution to patient complaints; take corrective action, and monitor results. Oversee record keeping so that all information is accurate and complete, and manage the flow of up-to-date information between customer service, patient care team and other parts of the company, such as the accounts receivable, accounts payable and billing. Participate in the company’s Performance Improvement program as requested by the Performance Improvement Coordinator. Participate in company committees when requested. Participate in in-service education programs provided by the company. Know regulatory requirements and accreditation standards applicable to the job duties and ensure compliance with these in conducting activites. Understand and be capable of completing prescription processing, billing and all standard pharmacy technician responsibilities. Perform other duties as assigned by supervisor.

Requirements

Certified Pharmacy Technician (CPhT) preferred and State Registered Pharmacy Technician, required.
Organizational skills sufficient to maintain consistently accurate records.
Experience in Customer Service / Pharmacy Technician.
Ability to evaluate options and to make efficient decisions.
Organizational skills sufficient to maintain consistently accurate records.
Computer skills that include proficiency with spreadsheets and use of the internet, as well as word processing, and efficient use of the internet and e-mail.
HS diploma or GED, required
2+ years of customer service experience required
2+ years of phone experience in a customer service environment preferred
Pharmacy Technician License (if licensed) must be in good standing
Valid driver’s license and proof of auto insurance, may be required
Demonstrated proficiency in Microsoft Office and Excel
Strong communication, interpersonal and organizational skills
Communicates effectively with customers, referring physician staff, and colleagues/employees of organization
Ability to interact and communicate with people over the phone, sometimes in stressful situations
Detail oriented and able to multi-task
Basic data entry and/or word processing skills
Ability to verify data input and correct errors
Reads and accurately interprets documents such as safety rules, operating and maintenance instructions, and procedure manuals
Conveys empathy and understanding when handling customer service issues
Adds, subtracts, multiplies, and divides in all units of measure, using whole numbers, common fractions, and decimals
Computes rates, ratios, and percentages
Applies common sense understanding to carry out instructions furnished in written, oral, or diagram form

Nice To Haves

Active certification from the Kentucky Board of pharmacy as a Pharmacy Technician (or able to obtain) preferred
2+ years’ experience and/or training as a Registered Pharmacy Technician, preferred

Responsibilities

Communicates with patients, pharmacists, pharmacy technicians and patient’s provider +/- caregiver to conduct enrollment into patient care management program and follow-up continuation or discontinuation of care and screening assessments with prescription refills.
Fill and package medications under the direction of the on-duty pharmacist.
Ensure compliance with all licensure and federal, state, and local laws and regulations; observe the company’s policies on ‘’best practices’’.
Communicate and coordinate prescription refills.
Maintain a roster of eligible covered entities, provider list and active wholesaler accounts.
Correctly identify prescriptions that are 340B eligible during intake, denote the 3408 covered entity in the pharmacy software and process the prescription using stock from the covered entity's 340B inventory.
Maintain up to date inventory counts and separation of stock for each 340B covered entity.
Update and maintain accurate pricing and NDCs for 340B covered entity.
Provide monthly reconciliations of 340B prescription claims per covered entity.
Report any misconduct, suspicious or unethical activities to the Compliance Officer.
Represent the company in a professional and courteous manner in all interactions with patients, providers and vendors.
Route patient referrals to the appropriate department or individual(s) in the company.
Communicate patient information necessary to schedule medical / pharmacy services.
Determine correct resolution to patient complaints; take corrective action, and monitor results.
Oversee record keeping so that all information is accurate and complete, and manage the flow of up-to-date information between customer service, patient care team and other parts of the company, such as the accounts receivable, accounts payable and billing.
Participate in the company’s Performance Improvement program as requested by the Performance Improvement Coordinator.
Participate in company committees when requested.
Participate in in-service education programs provided by the company.
Know regulatory requirements and accreditation standards applicable to the job duties and ensure compliance with these in conducting activites.
Understand and be capable of completing prescription processing, billing and all standard pharmacy technician responsibilities.
Perform other duties as assigned by supervisor.