Specialty Billing Analyst- International Program, Full Time - Days

University of Chicago Medicine•Chicago, IL

20d•Hybrid

About The Position

Join a world-class academic healthcare system, UChicago Medicine , as a Specialty Billing Analyst in our International Programs Department . This position will be primarily a work from home opportunity with the requirement to come onsite as needed. You may be based outside of the greater Chicagoland area. The Specialty Billing Analyst is responsible for ensuring accurate billing within the UCM system to reduce back-end corrections and improve overall cash flow. The role promotes consistent revenue integrity by ensuring compliance with billing regulations and proper documentation standards. Working closely with multiple units in the International Programs, the analyst optimizes collections and payment processes while serving as a key resource for resolving billing and coding errors during the pre-billing stage. This proactive review prevents claim delays, denials, and non-compliant billing practices. The analyst is also responsible for preparing cost estimates and securing financial clearance for international patients, supporting transparent communication and smooth care coordination. In collaboration with the Finance Manager, the analyst assists in developing and executing departmental finance policies, including customized billing processes, collections workflows, financial clearance, insurance verifications, follow-up, and budget management. Additional responsibilities include monitoring work queues (WQs) for all payor types to ensure accuracy and timeliness, as well as assisting patients with financial matters related to hospital, physician, and outpatient pharmacy charges. This hybrid position combines on-site collaboration with remote responsibilities to support both operational efficiency and patient-centered financial services.

Requirements

GED or High School diploma required
Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues
Time management & organizational skills are a must
Must be able to effectively handle challenging situations
Excellent verbal and written communication skills
Three or more years billing experience in hospital &/or physician practice
EPIC billing experience
Microsoft Office proficient
Expertise in A/R management
Demonstrated knowledge of third-party & client billing procedures
Ability to collaborate with coding, compliance, and other hospital billing teams
Understanding of HIPAA compliance and confidentiality with respect to sensitive information
Strong ability to work in a fast-paced setting with focus on meeting physician clients’ needs
Strong interpersonal, verbal, and written communication skills
Exceptional analytical and problem solving skills

Nice To Haves

Bachelor’s degree in business, accounting, or related field preferred

Responsibilities

Responsible for ensuring personable and continuous service to physician clients, patients, and other business partners to promote positive relationships and adhere to organizational standards.
Conducts financial clearance for all payer types, including VOBs, LOGs, and cash.
Follow up with patient on the payment due, Funds distribution HB to PB or vice versa, and process patient refunds.
Prepare billing packages for 9 different embassy offices based on unique requirements and protocols, self-pay patients and after insurance patient responsibility.
Work closely with international patient coordinators to troubleshoot patient’s accounts and address patient concerns.
Provide cost estimates and maintains extensive databases with CPT codes and related cost.
Identify, implement, and monitor the outcomes of specialty billing processes for International Programs.
Provide well-researched guidelines on billing processes, A/R follow-up, and customer service activities, and other processes that effect day-to-day operations.
Update billing policies and procedures to ensure regulatory and payer contract compliance; tailor processes to specific partnered providers, clients, payers, and procedures.
Communicate directly with client – single point of contact.
Use analysis of trending issues to identify root causes of items affecting AR.
Insurance Verifications and Pre-service collections.
Communicate with providers to clarifying treatment plans.
Prepare and analyze financial data relating to patient’s activities.
Assist with data collection for ad hoc analysis.
Work closely with the overall institution’s finance units to monitor international account charges and collections.
Conduct concurrent and retrospective audits of UCMC International patients accounts designed to focus on billing, collections, and proper documentation.
Post account payable ledger entries, process vendor invoices, reviews account receivable and other balance reconciliation.
Provide support in budget preparation.
Support Finance Supervisor in establishing and executing department finance policies.
Work independently, goal oriented, flexibility to work outside of core business hours as needed.