Billing Operations Program Analyst

Brightspeed • Charlotte, NC

7h • Remote

About The Position

The Billing Operations Program Analyst supports the accurate, timely, and compliant execution of Brightspeed’s billing operations and customer invoicing. This role serves as an operational bridge between Billing Operations, IT, Finance, and external vendors, ensuring billing changes, communications, and incidents are managed with strong governance and minimal impact to revenue and customer experience. The role is especially critical during Brightspeed’s transition from legacy billing platforms to SAP BRIM.

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, Information Systems, or a related field preferred.
• 4+ years of experience in billing operations, revenue operations, financial systems support, or a related function.
• Experience supporting enterprise billing platforms (SAP BRIM preferred).
• Experience in telecommunications, SaaS, or subscription-based environments is strongly preferred.
• Strong analytical and investigative skills with the ability to identify, analyze, and explain data discrepancies.
• Advanced Microsoft Excel skills (pivot tables, XLOOKUP/VLOOKUP, reconciliations, data validation).
• Ability to manage multiple initiatives and deadlines in a fast-paced, operational environment.
• Strong communication and collaboration skills across IT, Finance, Operations, and external vendors.

Nice To Haves

• Exposure to usage-based billing, customer invoicing, and telecom regulatory charges (e.g., E911, USF, SLED) is a plus.
• Project coordination or project management experience is a plus.
• Experience with SQL, Power BI, Looker, or similar reporting tools is a plus.
• Hands-on experience with SAP BRIM billing cycles and data validation.
• Experience supporting billing transformations or system migrations.
• Familiarity with SOX controls, revenue assurance, and billing governance frameworks.

Responsibilities

• Own the planning, coordination, and execution of billing-related initiatives, including invoice messages, bill inserts, layouts, and regulatory or product-driven changes.
• Coordinate intake, testing, approvals, and deployment of billing communication updates with internal stakeholders and external vendors.
• Manage and prioritize billing-related incident tickets (INC), partnering with IT and vendors to triage issues, implement fixes, and prevent recurrence.
• Support the “Bill on Time” operating model by monitoring invoice readiness, data quality, and billing messages to ensure accurate and timely invoice delivery.
• Support monthly billing cycles across multiple customer segments using SAP BRIM, including validation of rating, charging, invoicing, and revenue data.
• Perform pre- and post-billing reconciliations and regression testing to ensure invoice completeness and accuracy.
• Investigate and resolve discrepancies related to usage feeds, orders, pricing, and customer hierarchies.
• Manage invoice-related projects such as bill redesigns, new product launches, regulatory changes, and system enhancements.
• Develop timelines, track milestones, manage dependencies, and ensure billing changes are delivered without disrupting billing cycles.
• Perform audits and validations to support SOX controls, tariff compliance, and contractual requirements.
• Support revenue assurance activities by reconciling billed versus unbilled usage and validating invoice-level revenue.
• Develop and maintain dashboards and KPI reporting related to billing readiness, accuracy, volumes, and exceptions.
• Manage external vendor portal access and role assignments and support user training on billing communication tools and processes.
• Serve as a subject-matter expert for billing operations, invoice communications, and billing issue resolution.

Benefits

• We offer competitive compensation and comprehensive benefits.
• Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health.
• Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level