Billing Operations Analyst

ASPCA • New York, NY

2d • $25 - $27 • Onsite

About The Position

Summary: Overview: Join a team of experts on the ASPCA Animal Hospital as a Billing Operations Analyst to make a critical impact on the vulnerable animals who need us most. Do you like medical billing, and ensuring medical reports are reflected accurately in the patient’s invoices? Do you like to capture data, analyze it, and look for trends to help improve our work? Does working on medical research projects excite you? Are you a team player ready to jump in to help support a team? Who we are: The ASPCA Animal Hospital is designed to provide high-quality medical care to animals in need who come to us through our internal partners (our own ASPCA Adoption Center, Animal Recovery Center, Canine Annex Recovery Enrichment, Nursery, and Community Medicine and Community Engagement team) and external partners (NYPD and other NYC organizations). Additionally, the Hospital provides high-quality medical care to local public clients who have financial challenges. What You’ll do: Under direction of the Assistant Manager of Billing and Operations, the Billing Operations Analyst provides exceptional research support within the department, and to the team. In addition to research, the person in the position will be responsible for inputting inpatient charges, reviewing admissions and discharge records for accuracy, and ensuring that proper billing and coding procedures are accurately followed. The Billing Operations Analyst must be adept in working in a fast-paced environment with a high-level of accountability. Moreover, the position requires a high level of teamwork with a focus on strong collaboration and follow-through while acting with urgency and practicing Fear Free values. Where and When You’ll Work This onsite role is located at our 92nd Steet location and has a schedule of Monday, Thursday, Friday, Saturday from 9-7 (Thursday will be a remote day). What You’ll Get Compensation Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. The target hiring range for this role is $25.25 - $26.69 hourly. Benefits At the ASPCA, you don’t have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to: Affordable health coverage, including medical, employer-paid dental, and optional vision coverage. Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you. Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year. Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more. Responsibilities: Responsibility buckets are listed in general order of importance, and include but are not limited to: Data and Research: Compile, interpret, analyze, and use data to find opportunities for operational efficiency, to support our research endeavors, and enhance ways of working. Complete debriefs after each project to continue to refine our project management and analytical processes. Create PowerPoints to reflect findings and present them out. Identify trends and think of potential solutions to help improve our work. Think in a strategic frame of mind to help make impactful changes. Use tools Excel, Domo, Trello, and other data tools to compile, analyze, and report data findings. Work on projects to help us understand our work to ensure we are following the guidelines we put in place. Work with our Research Department to support AAH, and ARC’s strategic research support. Billing and Audit: Audit outpatient billing on cases that receive multiple services. Compare all inpatient accounts to their estimates daily and advise appropriate staff when client is approaching high estimate. Input charges for all inpatients daily. Report daily billing status updates and run additional reports as requested. Review all records for animals scheduled for discharge including admissions records, and financial estimates for accuracy. Review open accounts daily to ensure 100% of charges are captured. Support all colleagues to ensure billing systems and procedures are understood and completed accurately Communicate with the direct supervisor to determine decisions on a case-to-case basis. Process payments for outstanding accounts. Administrative Support: Attend staff meetings and training sessions. Complete the daily deposit. Complete the closing duties. Maintain an open mind regarding changes and be willing to learn, implement, and teach new protocols Meet with team to present findings. Other tasks as deemed appropriate by the supervisor. Serve as a liaison to help discuss invoices for some of our cases. Customer Service: Adhere to all ASPCA privacy policies and Payment Card Industry Data Security Standards (PCI DSS) Always represent ASPCA in professional and courteous manner. Communicate with clients by phone and email to ensure customer needs are met in the event they have questions. Process auto-deductions ensuring payments are run in a timely manner and update in the client’s account. Provide outstanding customer service to external clients and internal staff members Receive submitted mail payments and process them for outstanding accounts. Assist clients with their pet’s invoices if the need arises Receive submitted payments and support clients with payment options for outstanding accounts. Strive to meet clients where they are and actively practice non-judgement in client interactions. Coordinate with doctors to ensure all client estimates are up to date and communicate with clients as necessary. Qualifications: Ability to follow directions well, plan, organize and effectively present ideas and concepts. Ability to take information from records, staff, and other sources, and assess the hospital and its operation objectively. Must be able to communicate effective with people. Must be able to handle multiple tasks at once and deal with high levels of stress in an environment of constantly changing priorities Ability to exemplify ASPCA’s core values and behavioral competencies Language: English (Required), Spanish (preferred) Education and Work Experience: High School Diploma (Required) 3 years Professional Experience required Veterinary Hospital or other Doctor's Office Preferred 2 years’ customer service experience required At least 1 year experience using Microsoft Office required Experience compiling, interpreting and/or analyzing data strongly preferred Qualifications: See above for qualifications details. Language: Education and Work Experience: The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.

Requirements

• Ability to follow directions well, plan, organize and effectively present ideas and concepts.
• Ability to take information from records, staff, and other sources, and assess the hospital and its operation objectively.
• Must be able to communicate effective with people.
• Must be able to handle multiple tasks at once and deal with high levels of stress in an environment of constantly changing priorities
• Ability to exemplify ASPCA’s core values and behavioral competencies
• English (Required)
• High School Diploma (Required)
• 3 years Professional Experience required
• 2 years’ customer service experience required
• At least 1 year experience using Microsoft Office required

Nice To Haves

• Spanish (preferred)
• Veterinary Hospital or other Doctor's Office Preferred
• Experience compiling, interpreting and/or analyzing data strongly preferred

Responsibilities

• Compile, interpret, analyze, and use data to find opportunities for operational efficiency, to support our research endeavors, and enhance ways of working.
• Complete debriefs after each project to continue to refine our project management and analytical processes.
• Create PowerPoints to reflect findings and present them out.
• Identify trends and think of potential solutions to help improve our work.
• Think in a strategic frame of mind to help make impactful changes.
• Use tools Excel, Domo, Trello, and other data tools to compile, analyze, and report data findings.
• Work on projects to help us understand our work to ensure we are following the guidelines we put in place.
• Work with our Research Department to support AAH, and ARC’s strategic research support.
• Audit outpatient billing on cases that receive multiple services.
• Compare all inpatient accounts to their estimates daily and advise appropriate staff when client is approaching high estimate.
• Input charges for all inpatients daily.
• Report daily billing status updates and run additional reports as requested.
• Review all records for animals scheduled for discharge including admissions records, and financial estimates for accuracy.
• Review open accounts daily to ensure 100% of charges are captured.
• Support all colleagues to ensure billing systems and procedures are understood and completed accurately
• Communicate with the direct supervisor to determine decisions on a case-to-case basis.
• Process payments for outstanding accounts.
• Attend staff meetings and training sessions.
• Complete the daily deposit.
• Complete the closing duties.
• Maintain an open mind regarding changes and be willing to learn, implement, and teach new protocols
• Meet with team to present findings.
• Other tasks as deemed appropriate by the supervisor.
• Serve as a liaison to help discuss invoices for some of our cases.
• Adhere to all ASPCA privacy policies and Payment Card Industry Data Security Standards (PCI DSS)
• Always represent ASPCA in professional and courteous manner.
• Communicate with clients by phone and email to ensure customer needs are met in the event they have questions.
• Process auto-deductions ensuring payments are run in a timely manner and update in the client’s account.
• Provide outstanding customer service to external clients and internal staff members
• Receive submitted mail payments and process them for outstanding accounts.
• Assist clients with their pet’s invoices if the need arises
• Receive submitted payments and support clients with payment options for outstanding accounts.
• Strive to meet clients where they are and actively practice non-judgement in client interactions.
• Coordinate with doctors to ensure all client estimates are up to date and communicate with clients as necessary.

Benefits

• Affordable health coverage, including medical, employer-paid dental, and optional vision coverage.
• Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you.
• Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year.
• Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED