Specialized Technical Account Manager

T-Mobile • New York, NY

3d • Hybrid

About The Position

As a Specialized Technical Account Manager (Specialized TAM), you will focus on delivering technical excellence for a targeted set of high-complexity products including IoT, telemetry, fleet, and connected car. You will serve as the technical subject matter expert (SME) for assigned customers, supporting complex deployments, feature adoption, and lifecycle performance management. This role combines a customer-first mindset with deep technical specialization, ensuring a high-touch experience for customers leveraging advanced T-Mobile capabilities.

Requirements

• High School Diploma/GED (Required)
• Bachelor's Degree 4 year STEM degree and/or technical or business certifications. (Required)
• 4-7 years - Telecommunications/IT networking in Engineering, Sales Engineering, Field Operations, network operations, managed services or call center environments.
• 4-7 years - Expertise in IoT, fleet, telemetry, and/or connected car platforms
• Communication Demonstrates strong business writing techniques and communication skills on multiple levels including Customer, Vendor, and Executive (Required)
• Presentations Ability to present information to all levels of management up to and including the Executive level for both internal and external customers (Required)
• Troubleshooting Problem solving experience involving network and application troubleshooting skills, including root cause analysis and prevention (Required)
• Product Knowledge Solid understanding of customer technologies and all T-Mobile products and services in order to understand and meet customer requirements. (Required)
• Root Cause Analysis Ability to interpret service performance for root cause analysis and corrective action. (Required)
• Microsoft Office Proficient in Microsoft suite (Required)
• Project Management Excellent organizational, communication, presentation, execution, and multi-tasking skills, effectively managing multiple client accounts, tasks, and projects while planning and executing tasks to minimize technical downtime and disruptions. (Required)
• Business Planning Effective matrix management skills to influence/escalate for commitments when engaging fix actions. (Required)
• Task Management Strong multi-tasking skills as well as prioritization of activities to resolve several customer emergencies at the same time. (Required)
• Technical Proficiency Strong technical background should include experience with layered communication protocols, system administration roles, enterprise security architectures and principles, IP and MPLS networks and Wi-Fi networks and design (Required)
• PMP, Cisco CCNA, Cisco CCNP, Cisco CCENT, CompTIA A+, CompTIA Network+, CompTIA Security+, MCP, MCP+1, MCSE, WCNA, ITIL Foundation 4, etc. or equivalent (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Serve as SME for connected car, IoT, fleet, and telemetry solutions for assigned customers.
• Plan and manage large-scale and complex deployments with cross-functional teams.
• Conduct technical performance reviews and optimization analysis.
• Support product adoption, integration, and usage for high-technical-impact accounts.
• Provide proactive and reactive technical support to prevent escalations.

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• Employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role.
• Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.
• medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees