Specialized Support, Financial Aid Loan Specialist

Bucks County Community College • Newtown, PA

30d • $22 - $24

About The Position

It’s great to work at a place where people are truly committed to serving our students! We’re committed to bringing passion and energy to our College. Visit our Life Page on LinkedIn to explore our dynamic campus culture, hear from current employees, and discover what makes Bucks County Community College a great place to work! The Financial Aid Loan Specialist is responsible for administering the Federal Direct Student Loan Programs, PLUS Loans, and Private/Alternative loans. This role also handles enrollment verification forms, student loan deferments, and provides high-volume assistance to students and parents. The position requires strong analytical skills to resolve application issues, as well as a thorough understanding of federal regulations and tax filing guidelines. Additional responsibilities include performing file verification and processing an assigned portion of student files (R–T). The role involves daily customer service through phone, email, and front-counter interactions with students, parents, and the general public.

Requirements

• Associate degree or high school diploma with 1-3 years of related work experience.
• Strong written and verbal communication skills.
• Ability to handle confidential matters in a highly professional manner.
• Detail orientated and must be able to work independently with minimal supervision.

Nice To Haves

• Experience in Accounting or Bookkeeping preferred.
• Knowledge of Workday is a plus.
• Proficiency in Microsoft Office or other software programs.

Responsibilities

• Perform verification of student financial aid files (R–T letters), including reviewing FAFSA data, tax return documentation, and verification worksheet information. Identify and resolve discrepancies and request additional information when necessary.
• Provide customer service by answering phone inquiries and responding to student and parent questions via email.
• Review of reports with SIS system such as Default/C-Code list, overpayment report, disbursement failures, etc. to resolve issues or flag for further review by supervisor.
• Alternative/private loan processing by reviewing reports to ELM and SIS System, flagging pending disbursement issues, confirming enrollment and cost of attendance, and requesting refunds from accounting when required to ensure funds are returned to proper accounts.
• Receive and process school loan deferment requests, submitting information to the National Student Loan Clearinghouse on a bi-weekly basis and resolving any related student issues.
• Manage Exit Counseling process in the SIS System for students who have ceased enrollment or dropped below half-time of their loan repayment obligations.
• Review loan adjustment reports regularly to identify requests for processing or follow-up with students for additional information.
• Resolve loan disbursement failures to ensure timely and accurate crediting of funds to student accounts.
• Send enrollment verification instructions to confirm half-time attendance for students whose lenders require confirmation prior to loan disbursement.
• Review PLUS Loan applications to resolve discrepancies and collect missing documentation.
• Conduct outreach to students who have not accepted or declined loan offers or who have outstanding action items in the SIS system.

Benefits

• Bucks County Community College offers an exceptional benefits package that includes medical, dental, vision, prescription plans, 403B pension plan, life insurance, short & long-term disability, generous paid time off, tuition waivers, tuition assistance, wellness center, cafeteria, and free parking on a beautiful Bucks County campus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees