Specialized Sales II - Cloudify Voice

Lumen Technologies

7d•Remote

About The Position

As a Specialized Sales II for Voice, UCC, and CCS, SaaS, and CaaS services, your role involves supporting the full customer lifecycle. This includes business development, accretive sales, upselling, cross-selling, lifecycle management, migration, and retention. You will function as a specialized sales seller, engaging in customer conversations through daily outbound contact methods and inbound leads. As a consultative seller, you will help customers transform their business from their current state platforms to future state platforms, leading to the expansion and growth of Voice, UCC, and CCS, SaaS, and CaaS products.

Requirements

7 years of business-to-business sales experience in the technology sector.
5+ years of experience selling Voice, UCC, and CCS, SaaS, and CaaS products.
Demonstrable aptitude to sell specialized solutions to small and medium businesses.
Proven sales record of meeting and exceeding sales quotas.
Success in maintaining existing customer base and cultivating new business.
Ability to explore and make recommendations based on customer needs.
Consultative or solutions selling training with demonstrated success.
Excellent customer service orientation.
Industry knowledge related to trends, emerging technologies, and competitors.
Strong initiative and creativity applied through technology.
Vibrant and energetic attitude, self-driven, and willingness to take the initiative.
Self-driven in pursuit of knowledge and product nuances.
Excellent verbal and written communication skills.
Persuasive communication skills and presence in communicating with executives.
High level of adaptability to changing market and work environments.
Proficiency with Microsoft Office applications and practical experience with Microsoft Excel.
At least one technical sales certification in relevant technologies.
Business acumen including knowledge of company financial measurements.
Ability to travel an average of 10%.
Experience selling software as a service in the collaboration technology space.
Understanding of voice networking

Nice To Haves

Multiple technical sales certifications.
Proficiency with Microsoft PowerBI.
Experience with Salesforcee.
Demonstrated experience selling various cloud and IT services to small and medium-sized businesses.

Responsibilities

Business Development: Leverage voice technology to grow the business, including strategic planning, cross-functional collaboration, and exploring untapped market segments.
Migration: Lead the transition of existing voice communication systems to new platforms, addressing challenges such as integration, data security, and network readiness.
Accretive Sales: Contribute to revenue growth through incremental new revenue.
Upselling: Drive clients to purchase more or upgrade their products or services.
Cross-Selling: Offer related or complementary products to existing customers.
Retention: Keep customers engaged and continue using contracted products or services.
Lifecycle Management: Maintain and nurture customer relationships to foster loyalty and encourage repeat business.
Quote to Order Voice: Manage the quote to order process of Voice solutions, ensuring accuracy and accountability
Be the resident expert on Lumen services with Voice, UCC, and CCS, SaaS, and CaaS products.
Meet or exceed assigned sales activity objectives and quotas.
Build and maintain strategic account plans.
Collaborate with various teams to serve customers through a strategic and consultative sales approach.
Utilize prospecting tools to find key customer contacts and understand their environment.
Demonstrate a balance of strategic and tactical thought leadership.
Serve as a thought leader and business partner to local market sales leadership.
Provide sales management input about trends and changes within the customer's organization.

Benefits

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

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