Specialized Sales II - Cloudify Voice

Lumen Technologies

21h•Remote

About The Position

As a Specialized Sales II, for Voice, UCC and CCS, SaaS and CaaS services provide support for the full customer lifecycle including Business Development, Accretive Sales, Upsell, Cross-Selling, Life Cycle, Migration, Retention. This sales position will function as a Specialized Sales seller in pursuit of customer conversations through daily outbound contact methods and inbound leads. As a consultative seller, you will help customers transform their business from their current state platforms and in selecting their future state platforms that lead to the expansion and growth of the Voice, UCC and CCS, SaaS and CaaS products. You must be prepared for a high-volume customer-experience focused work environment where knowledge, speed, accuracy, and follow-through are key contributors to delivering a successful customer experience in their transformation journey. You must either be skilled in or show an aptitude to learn and articulate Lumen’s capabilities in helping customers transform. The desired result is closed sales of future state solutions and platforms that keep Lumen’s value relevant to our customers’ needs. Key function is daily outreach through calls and other methods to our existing customers who do not have specialized services in place with Lumen. You will field inbound leads with the goal of establishing customer journey conversations and relationships with the appropriate customer personas in your assigned module or among your leads generated through campaigns with this purpose in mind.

Requirements

7 years of business-to-business sales experience in the technology sector.
5+ years of experience selling Voice, UCC, and CCS, SaaS, and CaaS products.
Demonstrable aptitude to sell specialized solutions to small and medium businesses.
Proven sales record of meeting and exceeding sales quotas.
Success in maintaining existing customer base and cultivating new business.
Ability to explore and make recommendations based on customer needs.
Consultative or solutions selling training with demonstrated success.
Excellent customer service orientation.
Industry knowledge related to trends, emerging technologies, and competitors.
Strong initiative and creativity applied through technology.
Vibrant and energetic attitude, self-driven, and willingness to take the initiative.
Self-driven in pursuit of knowledge and product nuances.
Excellent verbal and written communication skills.
Persuasive communication skills and presence in communicating with executives.
High level of adaptability to changing market and work environments.
Proficiency with Microsoft Office applications and practical experience with Microsoft Excel.
At least one technical sales certification in relevant technologies.
Business acumen including knowledge of company financial measurements.
Ability to travel an average of 10%.
Experience selling software as a service in the collaboration technology space.
Understanding of voice networking

Nice To Haves

Multiple technical sales certifications.
Proficiency with Microsoft PowerBI.
Experience with Salesforcee.
Demonstrated experience selling various cloud and IT services to small and medium-sized businesses.

Responsibilities

Business Development: Leverage voice technology to grow the business, including strategic planning, cross-functional collaboration, and exploring untapped market segments.
Migration: Lead transition of an organization's existing voice communication systems to a new platform. Migrations include but are not limited to integration challenges, data security and compliance issues, network readiness and quality of service (QoS), adoption and training, business continuity and risk management, cost management, multisite site management and global operations. Successful voice migrations will employ strategies including thorough planning and assessment, phased migration approach, pilot programs and user training along with continuous clear communication with stakeholders.
Accretive Sales: Contribute to revenue growth through incremental new revenue.
Upsell: Drive clients to purchase more, move to a more expensive product or service, or add features or upgrades to original purchases with the goal of increasing the overall value. Work upselling will focus on value taking a customer-centric approach, maintaining effective Lumen and customer communication, building rapport and trust with customers, key in on the right timing, respecting customer decisions and providing clients training and support.
Cross-Selling: Offer existing customers a related or complementary product in addition to what they have or were originally interested in or selling related or complementary items. Recommend additional products or services outside of the current portfolio of contracted products.
Retention: Keep customers engaged and continue using contracted products or services.
Lifecycle Management: Maintain and nurture customer relationships to foster loyalty and encourage repeat business.
Quote to Order Voice: Manage the quote to order process of Voice solutions, ensuring accuracy and accountability
Be the resident expert on the Lumen services with Voice, UCC and CCS, SaaS and CaaS products. Develop a strong understanding of key differentiators, internal/external systems, sales methodologies, and processes.
Accountable for meeting and/or exceeding assigned sales activity objectives and quotas within a designated module and/or territory.
From discovery through sale implementation, collaborate effectively with Lumen Sales Teams, Customer Success, Account Managers, Channel Partners, Product Management, Research and Development, to serve customers through a strategic and consultative sales approach to understanding their business needs, issues, strategies, and priorities to deliver valuable solutions to retain and grow the customer for long-term maximizing revenue growth and minimizing churn.
Be the resident expert on Lumen services with Voice, UCC, and CCS, SaaS, and CaaS products.
Meet or exceed assigned sales activity objectives and quotas.
Build and maintain strategic account plans.
Collaborate with various teams to serve customers through a strategic and consultative sales approach.
Utilize prospecting tools to find key customer contacts and understand their environment.
Demonstrate a balance of strategic and tactical thought leadership.
Serve as a thought leader and business partner to local market sales leadership.
Provide sales management input about trends and changes within the customer's organization.

Benefits

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

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