Specialized Consumer Client Solutions - Business Support Manager

Bank of America • Boston, MA

1d • Onsite

About The Position

This job is responsible for managing the coordination and delivery of diverse administrative functions for a department or line of business. Key responsibilities include acting as a central point of contact for senior leadership routines and activities, financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, associate training, service quality, process improvements, business continuity, and communications. The role involves interacting with a wide variety of business partners to deliver strategic work efforts and ensure tactical priorities are met. The Business Support Manager (BSM) specifically supports the Specialized Consumer Client Solutions organization by driving responsible growth through strong, collaborative business partnerships and delivering timely reporting and data-driven analysis.

Requirements

• Excellent people skills and emotional intelligence
• Advanced PowerPoint, Excel and SharePoint skills
• Self-starter able to work independently, with minimal oversight and guidance
• Expertise in Process Understanding and Design
• Strong organization skills, including the ability to manage multiple responsibilities, prioritize and meet deadlines
• Strong communication/presentation skills
• Ability to lead through influence

Nice To Haves

• Associate's Degree or equivalent work experience
• Strong leadership abilities, communication and delegation skills
• Expert level Microsoft suite skills, particularly PowerPoint and Excel

Responsibilities

• Leads communication, coordination and connectivity across the leadership team
• Partners with peers and control partners to ensure strong engagement and adherence to risk management and operational risk policies and processes
• Drives the successful execution of team events and routines, including logistics, communications and gathering feedback
• Develops comprehensive plans around key organizational priorities and ensures all accountable parties understand respective roles/responsibilities
• Partners with reporting and analytics team to ensure accurate reporting while seeking opportunities to reduce manual processes
• Assists senior executive and team with a full range of engagements, including process improvement and project initiatives
• Provides oversight of key deliverables and validates accurate and timely completion

Benefits

• Industry-leading benefits
• Access to paid time off
• Resources and support to employees
• Eligible to participate in the annual discretionary plan (discretionary incentive eligible)
• Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees