Specialist, Total Rewards (SAP SuccessFactors System Administrator)

L3HHCM20•Tallahassee, FL

28d•$67,000 - $141,500•Remote

About The Position

We are seeking a SuccessFactors System Administrator with 4+ years of experience to join our HRIS Applications team to provide advanced support for our SuccessFactors NS2 CRE environment, with certifications and experience in administering at least one module, including: Recruiting, Onboarding, Compensation, Learning and/or Performance. The ideal candidate will have a strong background in system administration & testing, customer engagement, project management and release management. The candidate should be analytical, curious, solution-oriented, system-minded, collaborative and able to think critically with minimal direction.

Requirements

Bachelor's degree and a minimum of 4 years or master’s degree with a minimum of 2 years related experience in recruiting/sourcing; in lieu of a degree, 8 years of related experience.

Nice To Haves

Requires strong knowledge of SuccessFactors Cloud Solution, with certification(s) in one or more modules (Recruiting, Onboarding, Performance, Goals, Learning, Career & Talent Development, Reporting, Report Stories, Compensation)
Proficient knowledge of SuccessFactors integration center, report stories, role based permissions and proxy access
Proficient in project management principles and meeting facilitation
Self-starter and problem solver; able to utilize available resources and analysis skills to research issues and provide recommendations
Collaborative, positive demeanor that works well in a team setting, as well as independently
Knowledge of HR ServiceNow and/or PeopleSoft On-Prem
Multiple SuccessFactors Certifications; ideally Compensation
SuccessFactors NS2 environment experience

Responsibilities

Consultative role, partnering with internal HR customers in regular cadence meetings to align on priorities and provide status on system updates
Partner with IT organization and vendor support resources on projects, enhancements and production issues
Understand the business needs of internal customers and design work flow processes and system configuration to leverage the value of the SuccessFactors tool.
Efficient management and prioritization of proactive and reactive system change requests from internal HR customers
Interact with SAPs self-management tools (customer community), webinars, training sessions with experts and other customers to stay updated on new functionality, influence new features and troubleshoot system issues
Review release notes, prepare customers for new functionality and coordinate new and regression testing
Coordinate actions to fulfill system adoption goals involving customer partnership and change management activities
Ability to effectively qualify and prioritize work quickly based on standard SLAs, understanding business goals & impacts and available resources
Follow business systems analyst best practices, including requirements gathering, process mapping, meeting facilitation, task lists & timelines, documentation and test planning.
Document system configurations, processes, and procedures to maintain an up-to-date knowledge base and facilitate knowledge transfer within the team.
Provide training and support to end-users and administrators on SuccessFactors functionality, best practices, and troubleshooting
Able to analyze large data sets in excel and utilize common formulas/features such as (If-statements, vlookup, concatenate, pivot tables/charts) and generate a recommendation or opinion supported by data.
Submit and escalate Production support tickets to ensure system uptime and continuity of key HR processes