Specialist, Technical Support

The School District of Lee County • Cape Coral, FL

1d • $25

About The Position

Monitor service requests to ensure problem resolution and documentation in a quick, efficient manner. Use industry-standard tools to install, manage, update, and maintain computer hardware and software. Assist educators in planning for and use of technology in the instructional program. Manage the implementation of standard inventory, maintenance, and disaster procedures for resources. Provide staff with information about new technology developments in their specific area of responsibility through research and recommend specific hardware and software that compliment and support a diversity of instructional techniques. Recommend budget requirements and provide purchase order information for school technology planning. Coordinate with District technology support personnel in troubleshooting and maintenance of school-based wiring plans and network documentation. Use appropriate equipment to isolate and replace faulty data wiring, network equipment, and related technologies. Revised: 5/31/23

Requirements

• High School diploma or equivalent.
• Two (2) years of experience in computer support or a related field.
• Clear and concise oral and written communication skills; organizational and management skills.
• Knowledge of industry-standard networking technologies, procedures, and methodologies.
• Knowledge of pertinent regulations, policies, and procedures for the functional area of assignment.
• Knowledge of HIPAA, Public Records, Sunshine Law, FERPA, and other laws/regulations related to student and employee privacy, public information, and records retention.
• Knowledge of and experience with industry-standard equipment, materials, practices, computers, and applications.
• Ability to professionally and effectively respond to customer needs and requests for service or assistance.
• Ability to efficiently work independently with minimal direction or direct oversight.
• Ability to complete industry standard technical certifications including CompTIA A+, Network+, Security+, or equivalent.

Nice To Haves

• Associate’s degree.
• Advanced industry certifications in computer repair or equivalent.
• Relevant experience or education may be substituted to satisfy minimum qualifications.

Responsibilities

• Monitor service requests to ensure problem resolution and documentation in a quick, efficient manner.
• Use industry-standard tools to install, manage, update, and maintain computer hardware and software.
• Assist educators in planning for and use of technology in the instructional program.
• Manage the implementation of standard inventory, maintenance, and disaster procedures for resources.
• Provide staff with information about new technology developments in their specific area of responsibility through research and recommend specific hardware and software that compliment and support a diversity of instructional techniques.
• Recommend budget requirements and provide purchase order information for school technology planning.
• Coordinate with District technology support personnel in troubleshooting and maintenance of school-based wiring plans and network documentation.
• Use appropriate equipment to isolate and replace faulty data wiring, network equipment, and related technologies.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED