Specialist, Technical Operations

Lynn University•Boca Raton, FL

68d

About The Position

The Financial Aid Technical Operations Specialist executes the federal and institutional aid disbursement process. Ensure data accuracy by implementing data cleanup tasks and exceptions reports. This role provides technical support and coordinates training sessions, creates and maintains documentation, troubleshoots a variety of technical issues and responds to user needs in the Office of Financial Aid.

Requirements

Must have strong verbal communication and customer service skills.
Must be detailed oriented with excellent organizational, technological and follow through skills.
Knowledgeable of Microsoft Office Suite.
Must have a bachelor's degree.
Minimum of one to two years related experience.

Nice To Haves

Workday, AdobeSign, Perceptive Content.

Responsibilities

Disburse all financial aid in Workday.
Process origination, disbursement and reconciliation of all Federal Aid through Workday and COD System.
Support Financial Aid Director and Counselors on resolving disbursement failures.
Execute Financial Aid Processes in Workday.
Perform data update/cleanup and assist in resolving technical issues on all Financial Aid systems.
Troubleshoot the scanning process and workflow functionality in Perceptive Content.
Perform related duties as requested by the Director of FA Technical Operations.
Assist with reviewing, updating content and troubleshooting FAST Portal (Financial Aid System Tool).
Create and maintain templates, forms and workflows on AdobeSign as well as offers training and support to Financial Aid staff.
Runs, monitor and ensure data accuracy for Award Letter Integration.
Other duties as assigned.