Care Operations Technical Specialist

Color

4d

About The Position

Color Health is revolutionizing cancer care with the nation’s first Virtual Cancer Clinic, delivering high-quality, physician-led multidisciplinary care across all 50 states. Our innovative, guideline-based approach spans cancer screening, risk assessment, prevention, diagnosis, treatment support, and survivorship. In addition to personalized direct medical care, our services include cancer genetics risk assessment, nutrition, mental health support and at-home cancer screening diagnostics. Using technology-driven, patient-centric solutions, Color is transforming how employers, unions, health plans, and governments address cancer. Color’s goal is to close critical cancer care gaps, improve cancer outcomes, and guide patients with empathy through their healthcare journeys. Apply to join Color and do the most meaningful work of your career. If you are not sure that you’re 100% qualified but are up for the challenge - we want you to apply! We are looking for a care team operations specialist to join our Care Operations team. In this role, you will be responsible for supporting efforts to improve efficiency across the core operational services of Color’s Virtual Cancer Clinic. You will be part of the analytical and workflow automation horsepower that enables our Virtual Cancer Clinic to deliver an unmatched patient experience, and deliver great outcomes for patients and populations. You will do that by supporting and improving systems and workflows that power our care team operations, by enabling our care team members to practice at the top of their licenses, maximizing their time spent on patient work, and by continuously unlocking efficiency in our operations. You will support the design and implementation of key workflows, using a variety of tools and platforms, to enable Color’s operations to scale sustainably. You will be working closely with other care operations team members, and cross-functionally with our Product, Engineering, Data, and Care teams to solve priority needs in an efficient manner.

Requirements

• 3+ years of work experience in coding and analytics for operational workflows
• A self starter, with an eye for workflow improvements, process inefficiencies and identifying solutions
• Effective problem solver and systems thinker with an eye toward solution development
• Experience building automations or scripting solutions using Python or similar programming languages like Java, Javascript and REST APIs.
• Strong SQL /relational database experience
• Cross functional collaborator, able to identify process gaps and partner with cross-functional stakeholders to create solutions
• Data analytics experience
• Ability to multi-task across multiple projects, teams, and deadlines
• Solid communication and organization skills, with the ability to synthesize and disseminate information out quickly
• Solid documentation skills, ability to synthesize and disseminate information out quickly and bring order to complex systems and processes

Nice To Haves

• Experience in healthcare or adjacent industries
• Understands principles of lean operations

Responsibilities

• Identify inefficiencies across our care team operations, systems, and platforms and partner with the larger team to design new ways of working to improve scalability.
• Gathering and translating stakeholder needs into technical solutions.
• Scope, design and build internal tooling, scripts and workflow automations for the care services operational team. Maintain these tools, scripts and automations across time and provide support for users including training and issue handling. Examples of workflow automations include: creating scripts for internal teams that reduce manual work related to workflows, issue handling and outreach. Integration with APIs to send/collect information.
• Build data dashboards, queries and views that allow the care team to effectively run its operations, measure SLAs and outcomes.
• Perform data analyses as needed to guide decision making for various teams and projects.
• Develop data management tools & views for managing processes like supply and demand planning, forecasting, capacity planning and patient management and tracking.
• Support multiple high priority projects and prioritize dynamic workloads in a fast-paced environment.

Benefits

• Competitive salary
• Comprehensive medical, dental, vision, life, and disability benefits
• 401k match
• Monthly phone and wifi stipend for employees, annual ergonomic stipend
• Generous vacation policy, paid holidays and company-wide recharge days
• Equal paid parental leave for birthing and non-birthing parents
• Free cancer screening and prevention resources for employees and their adult dependents

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees