Specialist, Team Member Relations

Pilot Company • Knoxville, TN

1d

About The Position

The purpose of this job is to perform routine activities related to employee relations, policy and compliance matters.

Requirements

• High school diploma or equivalent certificate required
• Minimum one (1) year experience in human resources related field preferred
• General knowledge of all company policies
• General knowledge of federal and state laws concerning labor relations
• Intermediate Microsoft Office skills
• Strong organizational skills with attention to detail
• Ability to remain objective, calm, tactful and persuasive in controversial and/or confrontational situations
• Ability to communicate and interact effectively with different levels of the organization to negotiate, problem solve, complete projects and influence decision making
• Self-motivated with ability to work both independently and within teams in order to establish and meet deadlines, goals, and objectives
• Demonstrate integrity and ethical behavior including but not limited to confidentiality
• Able to work evenings, weekends and odd hours as needed

Nice To Haves

• Bachelor’s degree in business administration, human resources management, employee relations or related field preferred

Responsibilities

• Assign, monitor and investigate team members and guest complaints; escalate when necessary
• Monitor and review background and MVR results; escalate when necessary
• Resolve common team member operational questions and concerns; escalate when necessary
• Collaborate with HRBPs and business leaders to resolve team member and guest issues
• Compile document requests as they relate to employee relations, DOL, EEOC and litigation threats
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level

Benefits

• Nation-wide Medical Plan/Dental/Vision
• 401(k) Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Weekly Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees