Specialist, RX Call Center

Inmar Intelligence•Winston-Salem, NC

3d•Hybrid

About The Position

With direct supervision from a supervisor, the Rx Call Center Specialist provides support and assistance to retail, manufacturing and wholesale clients, as well as Third Party logistics or other organizations regarding their pharmaceutical returns. The incumbent must be detailed-oriented, organized, empathetic, remain calm under pressure and be a creative problem solver. This hybrid position requires the associate to work from the downtown Winton-Salem office 4 days a week. Primary Accountabilities: Responsible for professionally answering a large volume of incoming client calls and responding with accurate information Create Salesforce cases for all calls and document thoroughly updates and resolutions Identify client needs, clarify information, research every issue and provide solutions or alternatives De-escalate any calls from dissatisfied clients Assist in guiding clients through our web applications and assist in troubleshooting when needed Create access for our web applications Identify and escalate priority issues to management Route callers to the appropriate resource Additional Responsibilities: Performs other duties as assigned Complies with all policies and standards

Requirements

Associates Associates Degree required
1-3 years of related work experience working directly with clients in a call center or customer service environment
Proficient with Google Suite and Microsoft Office
Proficient with Salesforce
Knowledge of call center telephony and technology

Responsibilities

Responsible for professionally answering a large volume of incoming client calls and responding with accurate information
Create Salesforce cases for all calls and document thoroughly updates and resolutions
Identify client needs, clarify information, research every issue and provide solutions or alternatives
De-escalate any calls from dissatisfied clients
Assist in guiding clients through our web applications and assist in troubleshooting when needed
Create access for our web applications
Identify and escalate priority issues to management
Route callers to the appropriate resource
Performs other duties as assigned
Complies with all policies and standards

Benefits

Medical, Dental, and Vision insurance
Basic and Supplemental Life Insurance options
401(k) retirement plans with company match
Health Spending Accounts (HSA/FSA)
Flexible time off and 11 paid holidays
Family-building benefits, including Maternity, Adoption, and Parental Leave
Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
Wellness and Mental Health counseling services
Concierge and work/life support resources
Adoption Assistance Reimbursement
Perks and discount programs