Call Center Specialist
Metairie Bank•Metairie, LA
1d
About The Position
Responsible for providing service and support for customers via telephone, email, and online chat. Must respond to customer requests that can be routine in nature or require extensive research. Research may include using problem solving skills to identify and resolve issues with payment systems, mobile banking, internet banking, and other transaction or account related situations.
Requirements
- High school diploma or equivalent required.
Nice To Haves
- One to two years of banking experience preferred.
Responsibilities
- Manage and direct incoming calls, emails and online chats from customers, potential customers, vendors, and other general inquiries.
- Provide excellent customer service and develop customer relationships.
- Research solutions to customer issues and escalate the call to the appropriate department when the issue exceeds position authority.
- Assist customers with Electronic Banking platforms following bank policy and procedures (i.e. Online, Mobile and Telephone Banking, Debit Cards, etc).
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
