Specialist, Product Fulfillment (Remote)

Feeding America • Chicago, IL

1d • $61,000 - $66,000 • Remote

About The Position

Imagine a place where your talent can make a meaningful difference in peoples' lives. Working at Feeding America is a uniquely rewarding experience in which our employees work together as vital parts of a much larger mission. We are innovative, mission-focused, diverse, collaborative, values-driven and focused on results.
Feeding America is the nation’s largest charity and the leading domestic hunger-relief charity in the United States. Our mission is to feed America's hungry through a nationwide network of member food banks and engage our country in the fight to end hunger.
This is a remote position with occasional travel (up to 20%) to other parts of the United States, including Chicago (for annual all-staff meetings), are a requirement of the position.
Learn more about Feeding America here.
The Opportunity
The Fulfillment Specialist will identify and facilitate the marketing and distribution of product to the Feeding America network through engaging Feeding America food bank members, state associations, member lead cooperatives and vendor support team by utilizing Feeding America’s technology platforms and other tools to help the organization meet or exceed its strategic growth targets.
Compensation
Here at Feeding America national organization, equality is central to our mission and is an integral part of our compensation policies and structures. As such, we maintain transparent salary ranges and clearly defined practices for how our team, including new hire salary offers, moves through these ranges. You can expect us to offer the best salary up front based on these clearly defined pay practices with little room for negotiation. We make exceptions for highly experienced (multiple years of at-level experience) new hires in accordance with our pay practices. Once hired, employees have the opportunity to progress through salary ranges via regular merit increases and step promotions.

Requirements

• 4 years of customer service experience or relevant experience.
• Proficiency in Customer Relationship Management (CRM), Microsoft Office applications & NetSuite.

Nice To Haves

• Food Industry, Food Banking and/or Purchasing/Sourcing knowledge helpful.

Responsibilities

• Develops and maintains relationships within Feeding America Network partners throughout assigned region to understand food sourcing needs to ensure correct product is being secured.
• Executes Network facing marketing strategy as defined by program directors to increase awareness of central produce or grocery purchasing programs with the goal of greater participation, increased access and enable greater efficiency and lower prices for the entire Network.
• As defined by program directors, responsible for increased Network program usage, including product amount, mix and frequency of orders. Supports effective use of sourcing technology platforms by the Network, donors and vendors.
• Conducts forward planning product needs assessments to ensure access to key products and effectively aid in the distribution of product to the people we serve.
• Collaborates with other members of the Region Team, supervises beginning to end Feeding America ordering process including technical training, transportation oversight, financial and issue resolution and product quality assurance in conjunction with Feeding America platforms.
• Conducts and moderates high-level product engagement calls to better understand product availability, seasonality, transportation and any other various related topics as needed.
• Develops report findings, which include indicators of sales, pounds, variety and other metrics, for future Network engagement strategy and educate donors/vendors on potential partnership opportunities.
• Collaboratively works with various Feeding America departments, networks and other cross-functional areas to promote growth and development of projects within the Supply Chain department.
• Possible urgent issue resolution during off hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed