Fulfillment Specialist (Remote)

Verkada•Denver, CO

11d•$48,000 - $53,000•Remote

About The Position

The Verkada Team is seeking a Fulfillment Specialist to join our Fulfillment team remotely! We are looking for a self-starter to support our global Operations and Sales teams. This opportunity requires an experienced individual with excellent problem-solving abilities, high attention to detail, and a can-do attitude!

Requirements

+2 years minimum experience in a call center setting
Email handling and order entry experience in high volume environment
Proficient with both written and verbal communication (email and phone). Knowledge of email etiquette is required
Ability to complete tasks and projects independently with minimal supervision, requiring self-discipline, self-motivation, and the ability to manage time effectively
Strong attention to detail, comfortable working in a fast-paced startup environment, and a team player with a positive attitude
Must be able to pass a customer service assessment
Located in MST or CST timezone
You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.

Nice To Haves

NetSuite and Salesforce experience (not required, but a plus)
Bachelor's Degree preferred

Responsibilities

Communicate order and return status updates to customers and internal stakeholders via email, phone, and in person.
Process incoming orders, validate purchase order contents are accurate, and engage with our warehouses to ensure timely dispatch.
Process incoming returns from our customers and the warehouse. This includes receiving, categorizing, and initiating the refurbishment process.
Work with the larger operations (Global Operations, Supply Chain) team to support inbound and outbound shipments, escalations and exceptions.
Collaborate with Finance on various returns / orders issues.
Take on other projects and tasks to help support Verkada operations

Benefits

Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
Nationwide medical, vision and dental coverage
Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
Expanded mental health support
Paid parental leave policy & fertility benefits
Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
Professional development stipend
Fertility Stipend
Wellness/fitness benefits
Healthy lunches provided daily
Commuter benefits