Specialist-Practice Operations

IU Health • Lafayette, IN

4h

About The Position

Our leaders shape strategic initiatives, develop passionate teams, and work to
improve health outcomes. They advance our mission and exemplify excellence,
compassion, teamwork and purpose in all that they do. Indiana University Health
is seeking individuals who embody these values to join our team in the role of
Specialist- Practice Operations

This Specialist will provide support in practice operations for the organization
and reports to the Service Line Administrator. They will monitor budgets and
practice targets, evaluate and implement policies and procedures, manage
projects, and work with all levels of management and physicians to accomplish
goals. The Practice Operations Specialist will provide interim managerial
support in the absence of a Practice Administrator and or Clinic Manager.

Additional Responsibilities – Supports operational excellence by managing
provider scorecards and maintaining an up‑to‑date performance dashboard to track
key metrics across practices. Leads and implements practice‑level projects as
assigned, ensuring alignment with organizational goals. Regularly rounds in
clinics to maintain operational awareness and to be prepared to step into
interim leadership roles during manager absences. Tracks and follows through on
action items related to team member engagement, provider engagement, and
operational improvements. Monitors patient experience scores across practices
and providers, identifying opportunities for improvement and partnering with
leaders to drive positive outcomes.

Indiana University Health is unlike any other healthcare system and we're
looking for team members who share the things that matter most to us. IU Health
leaders play a crucial role in advancing the mission of our organization and
inspiring teams to make a meaningful difference in the lives of patients. As one
of Indiana’s largest employers and the most comprehensive medical system in the
state, our vision is to lead the transformation of healthcare through quality,
innovation and education, and make Indiana one of the nation’s healthiest
states.

IU Health is the largest health system in Indiana with nearly 40,000 team
members, 15 hospitals and $8.64 billion in operating revenue. The system’s
programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and
transplants have received national recognition for quality patient care.  IU
Health, in partnership with the Indiana University School of Medicine, bring
together highly skilled physicians, researchers, and educators into close
collaboration to provide world-class care for children and adults and improve
the health of patients and communities across Indiana.

Indiana University Health is dedicated to a fair hiring process and is committed
to equal opportunity and nondiscrimination for all individuals, regardless of
age, color, disability, ethnicity, marital status, national origin, race,
religion, gender identity, expression, sexual orientation, or veteran status.

Indiana University Health has nearly 40,000 team members, including more than
3,600 physicians and 1,200 advanced practice providers, and we’re home to the
largest nursing network in Indiana with more than 9,000 nursing team members
at over 800 sites of care.
IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley
Children's Health is ranked among the top children's hospitals in the country
by U.S. News & World Report.
A unique partnership with the Indiana University School of Medicine – one of
the nation’s largest medical schools – gives patients access to
groundbreaking research and innovative treatments, and it offers team members
access to the latest science and the very best training – advancing
healthcare for all.
With 15 hospitals, including seven with Magnet designation and eight with
Pathways to Excellence designation, our team members are leading the way
through excellence.
At Indiana University Health, your personal and professional growth is a top
priority. You will have access to many diverse opportunities to learn and
develop in meaningful ways that matter most to you, such as advanced clinical
training, leadership development, promotion opportunities and cross training
development.
Indiana University Health is invested in the lives of Hoosiers, leading the
transformation of healthcare to make Indiana one of the nation’s healthiest
states.

Indiana University Health is Indiana’s most comprehensive health system, with 15
hospitals and nearly 40,000 team members serving Hoosiers across the state.
We’re looking for team members who are inspired by challenging and meaningful
work for the good of every patient. People who are compassionate and serve with
a purpose. People who aspire to excellence every day.

Requirements

• Bachelor's Degree required
• Minimum 1-2 years professional office experience (preferably healthcare related), and familiarity with health care organizations required. Masters of Health Administration or Masters of Business Administration may be accepted in lieu of experience.

Nice To Haves

• Accounting, Business, Management, Science or Health Administration concentration preferred.
• Experience using data to drive performance improvement, including data mining, data analytics, and maintaining or running operational dashboards strongly preferred.

Responsibilities

• Supports operational excellence by managing provider scorecards and maintaining an up‑to‑date performance dashboard to track key metrics across practices.
• Leads and implements practice‑level projects as assigned, ensuring alignment with organizational goals.
• Regularly rounds in clinics to maintain operational awareness and to be prepared to step into interim leadership roles during manager absences.
• Tracks and follows through on action items related to team member engagement, provider engagement, and operational improvements.
• Monitors patient experience scores across practices and providers, identifying opportunities for improvement and partnering with leaders to drive positive outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level