Specialist, Operations Support

IHG • Atlanta, GA

6d • $46,226 - $70,000 • Hybrid

About The Position

The Operational Support Specialist role provides analytical, operational, and administrative support to MD and VP’s within Hotel Operations. The position supports cross functional operational initiatives, manages reporting and invoicing activities, maintains operational trackers and tools, and coordinates special projects to enable effective execution and informed decision making.
Your day to day
Coordinate departmental and crossfunctional operational initiatives by tracking progress, managing timelines, and monitoring costs.
Review, validate, code, and route invoices to Accounts Payable; ensure accuracy, appropriate documentation, and adherence to financial controls.
Analyze operational data to identify trends, risks, and improvement opportunities; develop insights and recommendations for leadership and stakeholders.
Project management support for crossfunctional operational initiatives, ensuring alignment to timelines, deliverables, and business priorities.
Compile, synthesize, and present information for senior leadership and governance/committee forums to support decision making.
Maintain knowledge of brand standards, operational requirements, and responsibilities through internal training and reference materials.
Maintain internal databases, trackers, and reporting tools supporting recurring and ad hoc reporting for leaders across the Americas.
Run system queries and produce, format, and distribute operational and management reports using spreadsheets, databases, and reporting tools.
Own assigned special projects, including establishing timelines, coordinating action steps, communicating status, and driving timely execution
Provide operational and administrative support to field based teams, including follow up and coordination of technology/hardware/software needs.
Coordinate equipment and supply programs to ensure field teams have needed tools and resources.
Prepare operational reports and presentations by gathering, analyzing, and summarizing information from multiple sources.
Support senior leaders with operational planning, scheduling, communications, vendor coordination, correspondence, and travel related cost management.
Perform other duties as assigned to support business operations.

Requirements

• Bachelor’s degree required or an equivalent combination of education and relevant work experience.
• Associate degree or technical institute degree/certificate with additional relevant experience may be considered.
• 1–3 years of relevant work experience in hospitality, franchise services, operations, customer support, or a related business environment.
• Strong verbal and written communication skills, with the ability to convey information clearly and professionally to varied audiences.
• Demonstrated organizational and time management skills, with attention to detail and the ability to manage multiple tasks and priorities.
• Ability to build and maintain effective working relationships with internal partners, clients, hotel owners, and general managers.
• Customer focused approach, including the ability to provide accurate information, explain processes, offer guidance, and anticipate questions or issues.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook; familiarity with Access, web based tools, and online systems is a plus.
• Basic analytical and problem solving skills, with the ability to review information, identify trends, and support operational decision making.
• Demonstrated ability to learn new systems, processes, and business concepts in a fastpaced environment.

Nice To Haves

• Experience supporting projects, programs, or operational initiatives through coordination, tracking, documentation, or analysis strongly preferred.
• Exposure to hotel operations, franchise support, or multistakeholder environments (e.g., owners, general managers, clients) preferred.

Responsibilities

• Coordinate departmental and crossfunctional operational initiatives by tracking progress, managing timelines, and monitoring costs.
• Review, validate, code, and route invoices to Accounts Payable; ensure accuracy, appropriate documentation, and adherence to financial controls.
• Analyze operational data to identify trends, risks, and improvement opportunities; develop insights and recommendations for leadership and stakeholders.
• Project management support for crossfunctional operational initiatives, ensuring alignment to timelines, deliverables, and business priorities.
• Compile, synthesize, and present information for senior leadership and governance/committee forums to support decision making.
• Maintain knowledge of brand standards, operational requirements, and responsibilities through internal training and reference materials.
• Maintain internal databases, trackers, and reporting tools supporting recurring and ad hoc reporting for leaders across the Americas.
• Run system queries and produce, format, and distribute operational and management reports using spreadsheets, databases, and reporting tools.
• Own assigned special projects, including establishing timelines, coordinating action steps, communicating status, and driving timely execution
• Provide operational and administrative support to field based teams, including follow up and coordination of technology/hardware/software needs.
• Coordinate equipment and supply programs to ensure field teams have needed tools and resources.
• Prepare operational reports and presentations by gathering, analyzing, and summarizing information from multiple sources.
• Support senior leaders with operational planning, scheduling, communications, vendor coordination, correspondence, and travel related cost management.
• Perform other duties as assigned to support business operations.

Benefits

• We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.
• These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level