Specialist, Monthly Giving

Amnesty International USA

15d•Remote

About The Position

The Development department is AIUSA’s primary driver of income generation and supports AIUSA’s mission and Amnesty International’s global human rights initiatives. The department’s goal is to ensure long-term financial sustainability by identifying new revenue streams, while also prioritizing retention, engagement, and upgrades of our existing supporter base through extraordinary donor experiences that inspire them to become life-long supporters. The Monthly Giving Specialist is part of the Monthly Giving Team and reports to the Senior Director of Monthly Giving. The role provides a wide range of support, including growing acquisition, increasing retention rates, and managing data maintenance across the monthly giving channels. In addition to supporting the growth of recurring donations, the Monthly Giving Specialist will also work creatively to develop and test methods for optimizing donation conversions. This position also manages relationships with vendors at a strategic level. This role is a union position and covered by the Collective Bargaining Agreement with the Communication Workers of America (CWA), Local 1180.

Requirements

Knowledge of nonprofit customer service and fundraising best practices, including moves management and monthly giving strategies (appeals, renewals, stewardship, upgrades, retention, and attrition)
Demonstrated ability to engage a diverse range of supporters through effective verbal and written communication, active listening, and relationship-building
Skilled in interpreting performance data, developing strategic plans, and executing program implementation tasks with technical expertise and independence
Understanding of direct marketing and fundraising programs, including audience segmentation, performance reporting, and data analytics
High standards of ethics and confidentiality, assuring discreet handling of donor records and organizational information
Excellent communicator with strong written, verbal, and presentation skills
Strong analytical and project management skills, attention-to-detail, with an ability to multitask and manage multiple deadlines
Ability to embed inclusion, diversity, equity, and accessibility (IDEA) best practices into both strategy and operations
BA/BS and minimum of 5 years of relevant experience and/or sufficient relevant work experience
Experience in fundraising or donor giving
Knowledge of AFP standards of practice for gift officers required
Proficient in Fundraising/Donor databases and ROI required
Ability to occasionally travel required, e.g., staff retreats, regional office visits, annual AIUSA conference, vendor and canvassing sites
Prolonged periods of sitting and/or standing at a desk and working on a computer

Nice To Haves

Experience to-face to face fundraising is a plus
Canvassing programs experience is a plus
Experience working with external vendors and agencies
Experience working in the non-profit advocacy, human rights organization and fundraising space a plus

Responsibilities

Design, produce, and interpret performance reports that monitor campaign outcomes with actionable insights
Identify trends and opportunities using data-informed improvements
Proactively identify and resolve data inconsistencies, manage account records and fundraising data
Develop streamlined processes to service the recurring donor file more effectively; leverage new technologies where applicable
Think strategically to drive and achieve both short and long-term objectives to deliver high-quality outcomes
Work closely with Senior Director, Monthly Giving on executing the growth strategies for the program across all channels including but not limited to direct mail, face-to-face canvassing, telemarketing and digital
Manage the creative and vetting process for all monthly giving communication, ensuring all campaigns are approved and rolled out on time
Monitor and take action to improve retention of monthly donors, including point of contact for all Member Services inquiries and third-party agency vendors
Creative development and fulfillment of monthly donor communications driving stewardship and retention
Manage vendor relationships and analyze results to improve both online and offline fundraising revenue generation
Maintain accurate donor records in the CRM database, including contact information, moves management updates, and gift documentation to support increased retention of the existing monthly giving file
Manage and optimize ROI database management for recurring donors
Oversee the import/integration of cross-channel recurring donor data to ensure accurate records within ROI
Audit, update, and maintain donor records related to sustainer frequency, contribution amounts, payment method, and credit card information
Ensure prompt submission of invoices for the Monthly Giving Department
Work with Senior Director, Monthly Giving to ensure data integrity of monthly giving file
Provide administrative support of ROI database management for recurring donors
Update changes in sustainer frequency, dollar amount, payment method, credit card information, audit/merging of account records, and other fundraising data
Develop streamlined processes to service the recurring donor file more effectively; leverage new technologies where applicable
Other duties as assigned