Specialist, Logistics (IMDL)
About The Position
RXO is a leading provider of transportation solutions, leveraging cutting-edge technology to revolutionize the industry and create efficient ways for shippers and carriers to transport goods across North America. An Intermodal Specialist is responsible for the daily execution of intermodal freight, encompassing drayage pickup, rail linehaul, and drayage delivery. This role involves load board management, ensuring proper drayage coverage, routing, and rail billing. Developing and maintaining relationships with carrier dispatchers and railroad customer service is crucial. The specialist will manage daily volumes to ensure on-time service, proactively identify and resolve incidents, effectively manage accessorial costs, and support carrier compliance and accounting functions. Timely and effective communication with both internal and external contacts is essential for maintaining a high level of service.
Requirements
- Entrepreneurial & competitive spirit, passion, self-motivation
- Strong negotiation skills – persuasiveness, aggressiveness, confidence
- Adaptability, multi-tasking ability, sense of urgency
- Effective communication skills
- Organization and attention to detail
- Confident decision-making skills
- Problem solving ability, issue resolution skills, proactive diligence
- Ability to remain calm in stressful situations
Responsibilities
- Understand growth strategy, goals, commitments, policies, and pain points of assigned region.
- Maintain relationships with drayage dispatch contacts and customer service reps at railroads.
- Responsible for daily load board management to ensure that loads are serviced properly and on time.
- Rail bill loads with correct pricing and routing information.
- Proactively identify potential issues and create appropriate solutions; escalate as needed.
- Manage accessorials objectively while maximizing profit.
- Ensure receipts, invoices, and PODs are received from carriers in a timely manner.
- Prioritize and respond to both internal and external requests in a timely, effective, and professional manner.
- Understand market trends and industry standards.
Benefits
- Comprehensive medical, dental, and vision plans
- 401(k) retirement plan with up to 5% company match
- Pre-tax accounts to help streamline eligible expenses
- Company-paid disability and life insurance
- Employee Assistance Program (EAP)
- Career and Leadership Development Programs
- Paid time off, company holidays, and volunteer days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
