Specialist, Lockbox-1

First National Bank

1d•Onsite

About The Position

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success. Summary of the Job: Start Time: 8:30am-Finish Schedule: Friday-Tuesday Location: Fully On-Site (Tech Center) Role Description: Scan & track in- all batches and pull live checks that were unable to be processed. Will be working fully on-site to work batch tracker. Key and balance customer/Bank deposits that come to us via the mail. Learn to process these payments utilizing the Deluxe (ImageRPS) software at the established accuracy and production rates required. About This Role: Key Accountabilities: Primary job function: Batch Tracker Process- Scan all batches and pull live checks that were unable to be processed - this requires use of actual Remittance statements as well as customer's personal checks, money orders and/or cashier checks. Review check exception items to determine next steps in processing. Produce quality work in a timely manner to meet our SLA standards for all clients. Secondary job function: Process & Procedures: Use set procedures to perform production in Deluxe (ImageRPS) system. Need knowledge & experience with ten-key data entry. Ability to process and balance transactions, using system procedures & protocols. Learn and maintain comprehensive job knowledge through a combination of procedures and on-the-job-training (OJT) for all department job functions. Assist in procedure feedback and daily improvement process to attain greater efficiency. Process customer transactions in a timely manner to meet or exceed established department production and quality standards. Encourage positive working relationships through practice of daily interactions of dignity and respect. Develop skills that demonstrate initiative while still supporting teamwork. Flexibility in daily tasks and daily hours required. Ability to perform necessary job functions in team setting and alone/remotely. Perform daily department functions as needed. Complete special projects assigned within allotted timeframes. Understand and comply with the Bank's BSA/AML Program; adhere to all bank policy, laws and regulations applicable to role. Complying with the Bank's Customer Identification Program and Customer Due Diligence Policy. Identifying, monitoring and reporting suspicious activity. Completing BSA/AML and other assigned training in a timely manner as directed by management. Report all compliance issues, violations of law or regulations in accordance with the steps defined in the FNO Compliance Accountability Program. Remain up to date on regulatory changes via online provider, newsletters, attending seminars, training, and bulletins from regulators or other applicable agencies. Demonstrate professional behavior and promote positive working relationships. Practice the FNNI Operating Philosophy and FN Operations’ values, support goals and strategic plan. Employ and promote a strong work ethic, encouragement and positive feedback to team members. Maintain constructive working relationships, engage in open communication, and demonstrate commitment, dependability and respect for team members. Demonstrate regular and predictable attendance, punctuality and adherence to agree upon schedule. Project a professional image in dress, manner, communication and focus. Be accountable for continuous best efforts to complete the job assigned.

Requirements

High school graduate or GED.
10 Key experience
Flexibility in daily tasks and daily hours required.
Excellent time management skills
Focus on attention to detail and accuracy.
Regular and predictable attendance

Nice To Haves

Knowledge banking products and processes.
Working knowledge of Microsoft Office suite of products

Responsibilities

Scan all batches and pull live checks that were unable to be processed - this requires use of actual Remittance statements as well as customer's personal checks, money orders and/or cashier checks.
Review check exception items to determine next steps in processing.
Produce quality work in a timely manner to meet our SLA standards for all clients.
Use set procedures to perform production in Deluxe (ImageRPS) system.
Ability to process and balance transactions, using system procedures & protocols.
Learn and maintain comprehensive job knowledge through a combination of procedures and on-the-job-training (OJT) for all department job functions.
Assist in procedure feedback and daily improvement process to attain greater efficiency.
Process customer transactions in a timely manner to meet or exceed established department production and quality standards.
Encourage positive working relationships through practice of daily interactions of dignity and respect.
Develop skills that demonstrate initiative while still supporting teamwork.
Flexibility in daily tasks and daily hours required.
Ability to perform necessary job functions in team setting and alone/remotely.
Perform daily department functions as needed.
Complete special projects assigned within allotted timeframes.
Understand and comply with the Bank's BSA/AML Program; adhere to all bank policy, laws and regulations applicable to role.
Complying with the Bank's Customer Identification Program and Customer Due Diligence Policy.
Identifying, monitoring and reporting suspicious activity.
Completing BSA/AML and other assigned training in a timely manner as directed by management.
Report all compliance issues, violations of law or regulations in accordance with the steps defined in the FNO Compliance Accountability Program.
Remain up to date on regulatory changes via online provider, newsletters, attending seminars, training, and bulletins from regulators or other applicable agencies.
Demonstrate professional behavior and promote positive working relationships.
Practice the FNNI Operating Philosophy and FN Operations’ values, support goals and strategic plan.
Employ and promote a strong work ethic, encouragement and positive feedback to team members.
Maintain constructive working relationships, engage in open communication, and demonstrate commitment, dependability and respect for team members.
Demonstrate regular and predictable attendance, punctuality and adherence to agree upon schedule.
Project a professional image in dress, manner, communication and focus.
Be accountable for continuous best efforts to complete the job assigned.