Lockbox Remittance Specialist
About The Position
The Lockbox Remittance Specialist I handles the servicing of all lockbox clients. You would be expected to maintain a high level of production and accuracy while preparing customers mailed in paper checks for deposit. Duties & Responsibilities Payment Preparations and Processing Sort incoming mail into correct customer bin. Prepare batches of work by removing payments and forms from envelopes Process all lockbox deposits from direct and indirect customers. Quality Assurance Processing Measures Follow standard operating procedures and customer specific instructions through data entry. Verifying checks through customer specific instructions for processing Balance/reconcile electronic and paper documentation. Analyze information to determine accuracy and completeness of work. Conduct non-routine research. Operate high-speed imaging/ extraction Opex equipment. Re-associate check images to corresponding material while validating quality of images. Maintain HIPAA and confidentiality of customer account information; follow established policies and procedures as related to internal audits and security. Team Support: Lend help to immediate team/team members, as needed.
Requirements
- Strong oral and written communication skills
- Excellent organizational skills
- Keen sense of quality control and practices
- Attention to detail and focus on meeting deadlines.
- Analyze and comprehend client's standard operating procedures and instructions
- Complete multiple manual tasks per transaction and/or client with precision
- Ability to sit, stand, and walk for long periods of time
- Be a team player and maintain a positive attitude at all times
- Make judgment calls regarding routine duties but refer non-routine situations to a supervisor and/or manager
Responsibilities
- Sort incoming mail into correct customer bin.
- Prepare batches of work by removing payments and forms from envelopes
- Process all lockbox deposits from direct and indirect customers.
- Follow standard operating procedures and customer specific instructions through data entry.
- Verifying checks through customer specific instructions for processing
- Balance/reconcile electronic and paper documentation.
- Analyze information to determine accuracy and completeness of work.
- Conduct non-routine research.
- Operate high-speed imaging/ extraction Opex equipment.
- Re-associate check images to corresponding material while validating quality of images.
- Maintain HIPAA and confidentiality of customer account information; follow established policies and procedures as related to internal audits and security.
- Lend help to immediate team/team members, as needed.
Benefits
- 401(k) match
- profit sharing
- employee stock purchase plan
- paid time off
- medical
- dental
- vision
- company-paid life insurance and long-term disability
- supplemental voluntary life insurance
- short-term and long-term disability
- wellness incentives
- employee assistance program
- pre-tax health savings accounts
- flexible spending accounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
