Specialist IT Systems Support

Abbott Laboratories • Green Oaks, IL

2d

About The Position

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to: Career development with an international company where you can grow the career you dream of . Free medical coverage for employees via the Health Investment Plan (HIP) PPO An excellent retirement savings plan with high employer contribution Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

We are seeking a Specialist IT Systems Support professional to deliver exceptional executive-level conferencing and collaboration support. In this role, you'll ensure seamless operation of advanced video conferencing technologies for senior leadership, providing a premium, white-glove experience in a fast-paced global environment.

Requirements

• Minimum 7 years of experience in Level 1/2 troubleshooting, conferencing solutions, and desktop support.
• Hands-on experience with Microsoft Teams, Cisco Webex, Zoom, and conference room technologies.
• Familiarity with monitoring tools such as Control Hub, Vyopta, and Thousand Eyes.
• Strong interpersonal and communication skills with proven success in customer support roles.
• Professional appearance and executive-level presence.

Nice To Haves

• Experience supporting Fortune 50 executives or similar high-profile environments.
• Continuous learning mindset and self-driven professional development.
• Strong problem-solving skills under pressure with attention to detail.
• Ability to manage changing priorities and multiple tasks effectively.
• Demonstrated professionalism, discretion, and confidentiality in all interactions.

Responsibilities

• Deliver high-touch, white-glove support for executives and senior leadership.
• Provide Level 1 and Level 2 troubleshooting for conferencing and collaboration solutions.
• Manage setup and support of audio/visual and control systems for executive meetings and events.
• Ensure flawless operation of conference room technology during critical meetings.
• Utilize and troubleshoot collaboration tools such as Microsoft Teams, Cisco Webex, and Zoom.
• Collaborate on IT projects including video conferencing upgrades and AV solution implementations.
• Perform daily checks of executive conferencing spaces and report findings.
• Provide on-call and after-hours support as needed.
• Drive continuous improvement initiatives to enhance user experience and reduce resolution time.

Benefits

• Career development with an international company where you can grow the career you dream of
• Free medical coverage for employees via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees