IT Systems and Support Specialist
About The Position
The IT Systems & Support Specialist at autoMHatic Financial is a hands-on, in-office role responsible for supporting end users, maintaining core IT systems, and ensuring the reliability, security, and usability of our technology environment. This individual will serve as the frontline owner of onsite IT support while also administering Microsoft 365, supporting mortgage systems such as Encompass, assisting with security and compliance initiatives, and contributing to light data and automation efforts. The role is ideal for someone who enjoys being close to the business, solving real problems in person, and taking ownership of IT operations in a fast-paced, regulated environment. This role is 100% in-office and includes daily hands-on IT support as a core responsibility.
Requirements
- 2–4+ years of experience in IT Desktop Support, IT Operations, or a similar hands-on support role
- Strong experience providing in-person, onsite end-user IT support
- Proven ability to troubleshoot and support laptops, PCs, printers, monitors, docking stations, and peripherals
- Strong working knowledge of Microsoft tools and services
- Experience supporting Microsoft 365 and Entra ID (Azure AD) environments
- Basic networking knowledge (TCP/IP)
- Excellent verbal and written communication skills
- Strong organizational, analytical, and problem-solving abilities
- Ability to work independently while collaborating effectively with Technology leadership and business teams
- Willingness and ability to perform daily hands-on IT support as a core function of the role
Nice To Haves
- Experience in mortgage lending, consumer finance, or other regulated industries
- Familiarity with Encompass or similar loan origination / servicing systems
- Experience with SQL queries and basic data concepts
- Experience supporting RingCentral or similar phone systems
- Exposure to APIs or JavaScript (preferred, not required)
- CompTIA A+, Microsoft, or M365-related certifications
Responsibilities
- Serve as the primary point of contact for onsite, in-person IT support, delivering timely and service-oriented assistance to employees
- Troubleshoot, diagnose, and resolve hardware and software issues including laptops, desktops, monitors, docking stations, printers, peripherals, workstations, MFA, password resets, and access issues
- Provision, configure, deploy, maintain, and track end-user devices and IT assets
- Install, repair, and upgrade PC hardware and software while following established IT procedures and documentation standards
- Administer and support Microsoft 365 environments, including Entra ID (Azure AD), Exchange, SharePoint, OneDrive, and Teams
- Manage user access, roles, permissions, and security controls across enterprise systems
- Act as a liaison between Technology and business teams to support business applications, system availability, and issue resolution
- Support mortgage systems such as Encompass or nCino Mortgage by assisting with user access, workflow support, troubleshooting, and system-related issues
- Assist leadership with evaluating business processes, data integrity, operational improvements, and compliance-related system needs
- Support day-to-day security operations including MFA enforcement, endpoint security tooling, phishing response, and user education
- Assist with audits and compliance initiatives by gathering documentation and supporting evidence requests
- Perform basic SQL queries, data validation, reporting support, and data quality checks as needed
- Contribute to automation and workflow improvements using scripts or system tools, with a focus on operationalizing existing solutions rather than designing new platforms
- Escalate critical incidents appropriately while maintaining ownership through resolution
Benefits
- Competitive Pay
- comprehensive benefits, such as healthcare, dental and vision insurance, and 401K
- Generous Paid Time Off (PTO)
- Team Events
- Fully Stocked Kitchen
- Immerse yourself in a diverse, inclusive culture where innovation, collaboration, and creativity thrive, offering endless opportunities for growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
