Bilingual IT Operations & Systems Support Specialist
Hisense USA•Alpharetta, GA
13d
About The Position
The IT Operations & Systems Support Specialist is responsible for supporting day-to-day IT operations and enterprise business systems. This role focuses on core IT operations and end-user support, including IT infrastructure, devices, user accounts, and security administration, while also supporting enterprise systems, primarily SAP and EDI operations. This position works closely with Operations, Supply Chain, Finance, HQ IT, and external vendors to ensure stable IT services, reliable system performance, and accurate business data flow.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- 1+ years of experience in IT Support, Help Desk, or Systems Support roles
- Hands-on experience supporting Windows environments and Microsoft 365
- Basic understanding of ERP systems (SAP preferred) and EDI operations
- Strong troubleshooting skills with a customer-service mindset
- Speak and write both English and Chinese (Mandarin)
- Ability to work cross-functionally with Operations, Supply Chain, Finance, and external partners
- Strong communication, documentation, and organizational skills
Responsibilities
- Help Desk & End User Support
- SAP & Enterprise System Support
- EDI Operations & Monitoring
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
