Specialist - IT Product Support

Marsh McLennan • Boston, MA

2d • $66,000 - $132,000 • Hybrid

About The Position

We are seeking a talented individual to join our team at MMC. This role will be based in New York, New Jersey, Boston, Atlanta, or Chicago. This is a hybrid role that has a requirement of working at least three days a week in the office. As an HR Operations Analyst - HCM, you will develop high-quality business solutions in an agile context that deliver valued business outcomes and facilitate informed decisions. You will identify areas for improvement within business processes, systems, and user experience, driving optimization of operating models across MMC. We will count on you to: Work directly with HR and CIS-HR teams to support the Workday system for Human Resources (HCM, Payroll, Time Tracking, Recruiting, and Learning). Ensure the Workday system is up-to-date and participate in the design, implementation, and support of new features and enhancements. Coordinate technical projects and custom development on Workday Extend, implementing testing procedures and creating documentation and standards. Independently address issues and design decisions of moderate to high complexity, interfacing with the technical Workday team. Deliver clear communication and documentation of complex concepts related to applications, interfaces, data structures, and workflows.

Requirements

• Bachelor’s degree in business or a related field with experience in business analysis or a similar discipline.
• Prior experience working with the Workday system across Human Resources modules including HCM, Payroll, Time Tracking, Recruiting, and Learning.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and knowledgeable in enterprise requirements such as security, data, and business needs.
• Expertise in Workday business process definitions, condition and validation rules, security configurations, and custom report development.

Nice To Haves

• Proven experience collaborating with business users to define and design scalable, flexible processes that address current and future business needs while anticipating stakeholder impacts.
• Skilled in leading initiatives that minimize disruption to supporting systems during process changes.
• Committed to continual learning and application of Workday best practices and standards, with active participation in Workday community forums.

Responsibilities

• Work directly with HR and CIS-HR teams to support the Workday system for Human Resources (HCM, Payroll, Time Tracking, Recruiting, and Learning).
• Ensure the Workday system is up-to-date and participate in the design, implementation, and support of new features and enhancements.
• Coordinate technical projects and custom development on Workday Extend, implementing testing procedures and creating documentation and standards.
• Independently address issues and design decisions of moderate to high complexity, interfacing with the technical Workday team.
• Deliver clear communication and documentation of complex concepts related to applications, interfaces, data structures, and workflows.

Benefits

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
• health and welfare benefits
• tuition assistance
• 401K savings and other retirement programs
• employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level