Specialist - IT Product Support

Marsh McLennan•Boston, NY

15h•$66,000 - $132,000•Hybrid

About The Position

We are seeking a talented individual to join our team at MMC. This role will be based in New York, New Jersey, Boston, Atlanta, or Chicago. This is a hybrid role that has a requirement of working at least three days a week in the office. As an HR Operations Analyst - HCM, you will develop high-quality business solutions in an agile context that deliver valued business outcomes and facilitate informed decisions. You will identify areas for improvement within business processes, systems, and user experience, driving optimization of operating models across MMC. We will count on you to: Work directly with HR and CIS-HR teams to support the Workday system for Human Resources (HCM, Payroll, Time Tracking, Recruiting, and Learning). Ensure the Workday system is up-to-date and participate in the design, implementation, and support of new features and enhancements. Coordinate technical projects and custom development on Workday Extend, implementing testing procedures and creating documentation and standards. Independently address issues and design decisions of moderate to high complexity, interfacing with the technical Workday team. Deliver clear communication and documentation of complex concepts related to applications, interfaces, data structures, and workflows. What you need to have: Bachelor’s degree in business or a related field with experience in business analysis or a similar discipline. Prior experience working with the Workday system across Human Resources modules including HCM, Payroll, Time Tracking, Recruiting, and Learning. Proficiency in Microsoft Office applications (Word, Excel, Outlook) and knowledgeable in enterprise requirements such as security, data, and business needs. Expertise in Workday business process definitions, condition and validation rules, security configurations, and custom report development. What makes you stand out: Proven experience collaborating with business users to define and design scalable, flexible processes that address current and future business needs while anticipating stakeholder impacts. Skilled in leading initiatives that minimize disruption to supporting systems during process changes. Committed to continual learning and application of Workday best practices and standards, with active participation in Workday community forums. Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. #LI-JG3 Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X. Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected]. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. The applicable base salary range for this role is $66,000 to $132,000. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Requirements

Bachelor’s degree in business or a related field with experience in business analysis or a similar discipline.
Prior experience working with the Workday system across Human Resources modules including HCM, Payroll, Time Tracking, Recruiting, and Learning.
Proficiency in Microsoft Office applications (Word, Excel, Outlook) and knowledgeable in enterprise requirements such as security, data, and business needs.
Expertise in Workday business process definitions, condition and validation rules, security configurations, and custom report development.

Nice To Haves

Proven experience collaborating with business users to define and design scalable, flexible processes that address current and future business needs while anticipating stakeholder impacts.
Skilled in leading initiatives that minimize disruption to supporting systems during process changes.
Committed to continual learning and application of Workday best practices and standards, with active participation in Workday community forums.

Responsibilities

Work directly with HR and CIS-HR teams to support the Workday system for Human Resources (HCM, Payroll, Time Tracking, Recruiting, and Learning).
Ensure the Workday system is up-to-date and participate in the design, implementation, and support of new features and enhancements.
Coordinate technical projects and custom development on Workday Extend, implementing testing procedures and creating documentation and standards.
Independently address issues and design decisions of moderate to high complexity, interfacing with the technical Workday team.
Deliver clear communication and documentation of complex concepts related to applications, interfaces, data structures, and workflows.