Specialist – IT Desktop Support

Everise•Orlando, FL

8d•Onsite

About The Position

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today! Position Purpose: The Specialist – IT Desktop Support works within the Everise Information Technology team in providing all levels of IT desktop support. The Specialist works closely with and provides support to the Everise Corporate Technology team members and their customers.

Requirements

1 - 2 years work experience as a Desktop Support Technician/Engineer, Technical Support Engineer, or similar role
Bachelor’s degree in Computer Science from a four-year college or university with two to four years related experience in IT with a focus on desktop support and management or equivalent combination of education and experience
Hands-on experience with Windows OS environments
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions.
Excellent problem-solving and multitasking skills
Customer-oriented attitude
Ability to manage multiple projects, activities and tasks simultaneously
Must have the personal communication and presentation skills that will represent the company professionally to outside agencies, financial institutions, business partners, employees and customers
Amenable to work onsite in Orlando

Nice To Haves

Desired certifications include but not limited to: A+ Certification, MCSE

Responsibilities

Administration of Windows based applications of basic principles, theories, and concepts
Administration of Exchange, remote access technologies, Microsoft Active Directory domain administration and support, including user/policy account creation, permissions allocation, creating file and print shares
User desktop management with a working knowledge of system patch practices and imaging
Working knowledge of Microsoft Networking principles such as DNS, WINS, DHCP
Working knowledge of Cisco based routing and switching
IT Support to provide 24x7 on call production support
Address user tickets regarding hardware, software, and networking
Walk customers through installing applications and computer peripherals.
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting.
Test alternative pathways until you resolve an issue.
Record technical issues and solutions in logs.
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional.
Report customer feedback and potential product requests
Help create technical documentation and manuals.