IT Desktop Support Specialist

RAYUS Radiology•St. Louis Park, MN

2d•$23 - $34

About The Position

RAYUS Radiology is looking for an IT Desktop Support Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As an IT Desktop Support Specialist, you will be responsible for providing IT support to end-users in a radiology healthcare environment, ensuring that medical professionals and staff have reliable access to critical desktop systems, software, and medical imaging platforms.

Requirements

Associate's degree in information technology, computer science, or in a related and applicable field.
Two (2) years' experience in an IT desktop support role
A+ Certification, Network+ Certification, or other relevant IT certifications (CompTIA, Microsoft, etc.).
Proficiency in supporting Windows, Apple and Android operating systems.
Familiarity with network configurations and troubleshooting (e.g., TCP/IP, DHCP, DNS).
Experience in supporting medical imaging systems and understanding of image data formats (DICOM).
Basic knowledge of server management, backup systems, and IT infrastructure
Knowledge of data encryption, backup solutions, and IT security best practices
Strong working knowledge of Microsoft Office Suite products; i.e., Outlook, Teams, Word, and Excel
Occasional travel between departments may be necessary.
Some travel is required between sites; a reliable means of transportation is required.

Nice To Haves

Bachelor's degree in information technology, computer science, or other related and applicable field.
Two (2) years' experience in an IT support role in a healthcare or radiology setting
Experience with radiology-specific software such as PACS and RIS, or similar
Additional certifications related to healthcare IT, such as Healthcare IT Technician (HIT) or PACS-related certifications
Experience with Epic Systems or other Electronic Health Record (EHR) systems.
Familiarity with VMware or other virtualized environments.
Experience with cloud-based solutions or medical image cloud storage.
Basic understanding of ITIL (ServiceNow) best practices for incident and change management.

Responsibilities

Medical Imaging Systems and End-User Support
Hardware/Software Mgmt., Troubleshooting, Problem Resolution, System Maintenance & Updates
Documentation and Reporting/Incident and Request Management
HIPAA Compliance
User Training
Other duties and projects assigned